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Windows 7: Toshiba Qosmio X505 - Q870 freezing problem plz help


07 Jun 2012   #1

Microsoft Windows 8 Release Preview 64-bit 8400 Multiprocessor Free
 
 
Toshiba Qosmio X505 - Q870 freezing problem plz help

hello everyone

well i have toshiba qosmio x505 q870 with nvidia gts 360m. core i7 q720 @1.6

i have this strange problem .. the laptop freezes recently alot that im not being to use it, it happens not in particular situation .. it may happen in any time in anything you are doing last time happened i was logging in and i wish to know whats the problem .. after freezing i can only do ahard shut down by the power button
i tried mem test .. no errors i have 8gb ram
i tried scanning the hard disk for bad sectors .. also nth i have 128 gb ssd and another 500gb seagate 7200 rpm
i tried replacing rams .. still happening
i used the laptop without battery only on power still happening
used the battery alone also happened
changed the windows copy yes it freezed
some times when it happens i take off the battery take of the rams and keep pressing the power button to reset the laptop thing about electricity thats what the told me . then it will happen but after awhile.
once i did sth i disassembly the laptop eveything out and did acleaning for eveyrhing ( bearing in mind it wasnt full of dust or anything it was clean ) and then reput everything in place that was awhile ago after that it took awhile before re happening about amonth .
and one time happened during the installtion of windows =S
i tried eveything
i updated all the drivers uninstall reinstall i did a recovery i did eveything with no results
no over heating problems
i asked the support center and they didnt figure out whats causing
plz
anyone can help =(
im disperate

My System SpecsSystem Spec
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08 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

I see that you have an SSD. Did the laptop originally come with the SSD, or was that something you changed?

What is the make and model of the SSD?
My System SpecsSystem Spec
08 Jun 2012   #3

Microsoft Windows 8 Release Preview 64-bit 8400 Multiprocessor Free
 
 

the laptop didnt come with ssd ..
i upgraded it i bought one
kingston 128 gb ssd sata 2
My System SpecsSystem Spec
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08 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Do you have the same issues if you put the HDD back in the system?
My System SpecsSystem Spec
08 Jun 2012   #5

Microsoft Windows 8 Release Preview 64-bit 8400 Multiprocessor Free
 
 

yes it will still freeze
i tried four different HDD
same result
and as i mentioned .. one of them was during the installation of windows during the recovery ...
i almost tried eveything
My System SpecsSystem Spec
08 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Unfortunately, the best recommendation I can give is to contact the vendor of the laptop. It sounds like you have done all humanly possible steps, and it may require them to check the hardware to find the culprit.
My System SpecsSystem Spec
08 Jun 2012   #7

Microsoft Windows 8 Release Preview 64-bit 8400 Multiprocessor Free
 
 

well unfortunatily too i tried them but they did not figure out the problem soo. to show me that they are agood costumer care center they told me that they want to replace :

1. motherboard 280 $
2. graphic card 600 $
3. 2 x 4 gb ram 100 $
4. HDD 70 $

the laptop is out of warranty and im sure i wont do such a thing .. all of that to be replaced just because they did not figure out and im the one whos gonna cry !
and im sure that the solution is not the right one.
My System SpecsSystem Spec
08 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

The only thing I can suggest is trying to run with one memory module, then the other module, and see if either provides more stability. For clarity sake, let's call one RAM 1 and the other RAM 2. You have two slots; call them slot 1 and slot 2.

Try RAM 1 in slot 1 with slot 2 empty. If that does not allow the system to work well, try RAM 1 in slot 2 with slot 1 empty. If that does not provide more stability, try RAM 2 in slot 1 with slot 2 empty. If that still is not stable, try RAM 2 in slot 2 with slot 1 empty. See if any configurations lead to a stable system.
My System SpecsSystem Spec
08 Jun 2012   #9

Microsoft Windows 8 Release Preview 64-bit 8400 Multiprocessor Free
 
 

well im happy cause u are thinking just the way i did..
i already tried that =)
plus .. i tried 8 different rams modules
1 in 1 , 1 in 2, 2 in 1, 2 in 2 and goes on .. etc ..
still freezing ..
as u mentioned before .. i tried eveything humanty can do ..
i guess im gonna buy a robot and let him set, think, work, and figure out whats causing ..

after all im guessing its sth about electricity .. i think thats theres atiny black thing in the motherboard causing loose or giving more static or delivering more or less electricity to some parts or anything like this . who knows ... my humanty after i did all that made think like this .. or lets say its BY LOGIC ..
My System SpecsSystem Spec
09 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Have you tried running with your CD/DVD drive removed from the laptop?


I have asked others to take a look. Also, please fill in your system specs in your profile and not in a post in this thread to make it easier for us to help: System Info - See Your System Specs
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 Toshiba Qosmio X505 - Q870 freezing problem plz help




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