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Windows 7: please help me with bsod

08 Jun 2012   #1
mishi

windows 7 64 bit
 
 
please help me with bsod

i have been saving for 7 years to buy a new system
finally i buy and i get very anxious due to bsod
with normal pc use i have no issues like browsing or watching a youtube etc.
my first bsod occur after an hour of gaming. i am using monitor software to regulate cpu and gpu temp and nothing weird, gpu 55 ish max, cpu is at 72 degrees.

i have no idea what the bsod was called, i do know it locked up the system and i think i heard a soft high pitch sound during the duration of the bsod. while it happened i panicked and reset it wouldnt start windows it wouldnt go passed the logo i turned system of and tried it again, it worked.

the only thing i didnt replace is my 5 year old psu corsair 620hx, these seem so durable i didnt feel the need to replace it when making a new system.

*update* (my system specs updated)
-yesterday bsod, said memory management stop 0x0000001a etc
it happened right after i closed a game.
(10 hours of memory 86+ run no errors, windows 7 memory manage , no errors.)
currently using every new driver available, no conflicts in device manager.
check disk resulted in no errors.
system windows file check resulted in all files being ok.

if anyone could help me i would be very happy.

Mishi

i am using 64 bit windows 7 and this system since around 15 may 2012
16 gb of g skill ram 2133
sniper 3 z 77 motherboard with ivy bridge 3770k
580gtx asus nvidia gpu
i put eveything i save up for forever to finally buy and replace my core to duo 2400mhz sytem


My System SpecsSystem Spec
.
08 Jun 2012   #2
James7679

Windows 7 Home Premium x64
 
 

Hello mishi, welcome to SevenForums. First, there were no .dmp files in the attachment. We do need these. To ensure the .dmps are being created, do the following;
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
After doing so, perform whatever tasks you would normally do and try to get a few .dmps for us.

Also, please update your system drivers from here. GIGABYTE - Motherboard - Socket 1155 - G1.Sniper 3 (rev. 1.0)
My System SpecsSystem Spec
08 Jun 2012   #3
mishi

windows 7 64 bit
 
 

thank you very much james. i think the included dmp file is called minidump now i have put it in the rar file.
i think i downloaded and installed all those latest drivers that you have shown a link for.

much appreciated.
My System SpecsSystem Spec
.

08 Jun 2012   #4
James7679

Windows 7 Home Premium x64
 
 

mishi, apparently there was a .dmp. It indicates an unknown driver to fault. I see you have AVG installed, in addition to that, please install Malwarebytes, the free version(do not start the trial) and run a FULL scan on all user accounts.

Thanks to writhziden for pointing out the .dmp I missed.
My System SpecsSystem Spec
08 Jun 2012   #5
James7679

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by mishi View Post
thank you very much james. i think the included dmp file is called minidump now i have put it in the rar file.

much appreciated.
Thank you. Please also update the drivers as suggested.
My System SpecsSystem Spec
08 Jun 2012   #6
mishi

windows 7 64 bit
 
 

that is good news. so i dont have to worry about a hardware failure ?
i havent seen the bsod since i updated drivers on intel network but it could be a coincidence

weight lifted of my shoulders when you mentioned that it is a driver problem.

if something happens again i will write the code down , is it ok if i ask for your help again ? i hope nothing happens of course but i dont know if it is gone or i am just lucky atm.

i cant thank you enough for now.

Mishi
My System SpecsSystem Spec
08 Jun 2012   #7
James7679

Windows 7 Home Premium x64
 
 

Just save this to your favorites and come back to it. You can continue to post here in this thread for what ever you need.

And, you're welcome. Glad to help.
My System SpecsSystem Spec
09 Jun 2012   #8
mishi

windows 7 64 bit
 
 

bsod again. sounded like a soft machine gun when staring at that screen...

it said something like Memory management. stop 0x0000001a etc
it happened right after i closed a program/game.


i included the new minidump of the last bsod also a jpg which is called : bccode 1a unexpected.jpg
that is the code i got when i rebooted after the bsod.
My System SpecsSystem Spec
10 Jun 2012   #9
mishi

windows 7 64 bit
 
 

could it be something cpu related like a bad memory controller inside the cpu ?
or something motherboard related or psu related ( psu corsair 620hx but have been using it for over 5 years)

i use xmp settings for memory in bios, the voltages seem to go up an down depending on use of cpu ?

i am normally very thorough when it comes to drivers and since my last computer core 2 duo i never had a single bsod. ( 7 years in a row)

i now used memory scan windows and used 86+ memory scan from a boot disk i let it run for 10 hours with no errors, checked disk, used malware bytes and virus scans nothing to find.

what else can i do ?
My System SpecsSystem Spec
10 Jun 2012   #10
mishi

windows 7 64 bit
 
 

here is the bsod in text form as attachment
hope it helps.
i am using an ssd drive could it be that this is maybe defective ? chk disk doesnt show anything though.
My System SpecsSystem Spec
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 please help me with bsod




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