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Windows 7: What is wrong with this actually(Blue Screen)?

08 Jun 2012   #1
GradeAbra

Windows 7 Home Premium 64bit
 
 
What is wrong with this actually(Blue Screen)?

Can someone tell me what should i do?


My System SpecsSystem Spec
.
08 Jun 2012   #2
Brink

64-bit Windows 10 Pro
 
 

Hello GradeAbra,

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

Afterwards, hopefully someone will be able to help soon.
My System SpecsSystem Spec
08 Jun 2012   #3
GradeAbra

Windows 7 Home Premium 64bit
 
 

This is quite complicated.. where should i start?
My System SpecsSystem Spec
.

08 Jun 2012   #4
Brink

64-bit Windows 10 Pro
 
 

Step 1 at the link I posted above?

If you have questions, then please just let us know.
My System SpecsSystem Spec
08 Jun 2012   #5
GradeAbra

Windows 7 Home Premium 64bit
 
 

Ok i have the file attached.

Thanks
My System SpecsSystem Spec
08 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

No .dmps included... If you are using CCleaner to clean out your files, it is probably deleting the .dmps. Please refrain from running any file cleaning programs while you are getting troubleshooting here.


Your Event Viewer logs indicate only one bugcheck: it is DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
09 Jun 2012   #7
GradeAbra

Windows 7 Home Premium 64bit
 
 

Hi, i had tried the first step.

This is what i got. Should i carry on with the 2nd step?
My System SpecsSystem Spec
09 Jun 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

System files look clean. Proceed with the graphics card drivers re-install.
My System SpecsSystem Spec
09 Jun 2012   #9
GradeAbra

Windows 7 Home Premium 64bit
 
 

Hi,

This part is confusing. I cannot find NVIDIA in my programme list to uninstall. Where can i download all the drivers(needed for this re-installing process) i want for my display card(s)?

I am on the "Diagnosing basic problems with DirectX" and i notice i cannot click on "change setting" see attached pic 1.

And regarding the uninstalling of graphics drivers, do i need to uninstal everything here in the list? If not which one do i need to uninstall? Attached pic 2

Lastly isit ok to ignore the last "Alternatively:..." section?
My System SpecsSystem Spec
09 Jun 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

You do not have an nVidia card. You have an integrated graphics device within your motherboard. You want to uninstall the Intel G41 Express Chipset drivers under Display adapters.

I guess you missed this in my previous steps:
Quote   Quote: Originally Posted by writhziden View Post
  • (this applies to onboard graphics, as well):
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  • Restart your computer after uninstalling drivers for all display cards
  • Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
The drivers you will need to download from your motherboard support site or from you vendor support site (Dell, HP, etc.).


If you need help finding drivers, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs
My System SpecsSystem Spec
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