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Windows 7: Dell laptop, Bluescreen problem


09 Jun 2012   #1

windows 7 home basic 64 bit
 
 
Dell laptop, Bluescreen problem

My newly bought dell laptop has started showing the bluescreen problem recently.
It just doesnt restart easily, gets hanged...

I have uploaded the minidump folder after zipping it as required...

Please let me know, what is causing these unexpected BSOD crashes..

Specs:
windows 7 64bit home basic
inspiron N5110

My System SpecsSystem Spec
.

09 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Crashes are USB related. The following may be relevant 3rd party drivers to that regard. Try to find any updates for them.

Code:
fffff880`02620000 fffff880`02634000 btmaux btmaux.sys Thu Oct 14 09:31:34 2010 (4CB72256)
fffff880`01400000 fffff880`01449000 btmhsf btmhsf.sys Tue Oct 19 08:04:48 2010 (4CBDA580)
fffff880`06276000 fffff880`0628b000 iBtFltCoex iBtFltCoex.sys Thu Nov 4 04:31:43 2010 (4CD28B8F)
fffff880`060d9000 fffff880`0610a000 nusb3xhc nusb3xhc.sys Thu Dec 9 21:50:35 2010 (4D01B19B)
fffff880`06313000 fffff880`0632c000 nusb3hub nusb3hub.sys Thu Dec 9 21:50:35 2010 (4D01B19B)
btmaux.sys
btmhsf.sys
iBtFltCoex.sys
nusb3xhc.sys
nusb3hub.sys

  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
09 Jun 2012   #3

windows 7 home basic 64 bit
 
 

Implemented the general USB fix..

i'll mark the thread as solved if my laptop doesn't create any problem in the next 24 hours...
Thanku..
My System SpecsSystem Spec
.


09 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Best of luck!
My System SpecsSystem Spec
11 Jun 2012   #5

 
 

Quote   Quote: Originally Posted by sngind View Post
Implemented the general USB fix..

That assumed the problem is in software. Better computer manufacturers also provide comprehensive hardware diagnostics to find and quickly identify any hardware defects. All computer manufacturers have them. Only more responsible manufacturers provide them - for free. Your's is one of those more responsible manufacturers.

The diagnostics are on the hard drive, provided with a CD, and found on the web site. Use the Service Tag number to find more information unique to your particular machine.

Boot Windows or boot the diagnostics. Hardware problems are best solved without Windows loaded. Because Windows works around and tries to avoid problems. Some information on how to do this:
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=dhs&docid=A9E3A15597A04AFBB02EE16785D39C5C

Even if your problem is solved, still run those diagnostics. Learn what a good computer does. So that any future problems are solved without angst.
My System SpecsSystem Spec
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