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Windows 7: Just Happened

09 Jun 2012   #1

Windows 7 Home Premium
 
 
Just Happened

Hey, My computer just crashed. I'm trying to get a leg up on this before it becomes a constant thing. This site has helped me out before and I was hoping for more help. I'm not really computer savvy. I can work one and know basic troubleshoots but I'm not knowledgeable about reading dump files and stuff like that. The minidump should be attached. Thanks for the help.

My System SpecsSystem Spec
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09 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

It is difficult to find patterns with only one .dmp file. It is also difficult to know the exact problem without the full system logs. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the full crash reports.


Your crash primarily indicates hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems. With the little information given, I do not know which of these is the case. Here are steps to determine most of the possible causes:
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
23 Jun 2012   #3

Windows 7 Home Premium
 
 

Okay. So this should be more dump files from the past few weeks. I also updated what I know about my system in case it needs to be checked. I should also add something like this happened a few months ago. In fact, i think it was this same issue. I thought it was solved by updating to service pack one and downloading a newer driver to the Realtek 8185 Extensible Wireless, but now I guess it's back.
My System SpecsSystem Spec
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24 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Crashes caused by RTL85n64.sys

If you need help, please follow the http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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