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Windows 7: BSOD When Powering Down - Driver Power State Failure


09 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD When Powering Down - Driver Power State Failure

Hello this is my first time using these forums so forgive me if I forget some vital details but I will provide them if you can just tell me. I have been having problems with shutting down my computer lately; it normally takes forever for it to shut down as in it will just sit on the screen with 'Logging Off' or 'Shutting Down' and I'll usually get fed up waiting for it that I'll just hard shut down using the button on my tower. Last night I just let it run its course and I ended up getting BSOD and the error it said was Driver Power State Failure. Also on a perhaps unrelated note but maybe not I have been having problems with my graphics lately as in it is causing my game to skip; Shockwave Player to crash in Chrome; videos not loading in browser windows, and sometimes lagging problems playing media from hard drive. If those turn out to be unrelated problems just ignore them and I can deal with them in a different thread. Here are my basic system specs and I attached the appropriate zip dump file.

Windows 7 Home Premium 64bit
This is the original OS that came already with the machine when I bought it new 8 months ago


My System SpecsSystem Spec
.

09 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problematic Software:
Code:
Start Menu\Programs\RegistryNuke 2012	Public:Start Menu\Programs\RegistryNuke 2012	Public
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


There were no crash reports generated, and your event viewer logs do not indicate the crashes, either. That makes it a bit difficult to determine the cause of your crashes. Based on the behavior you described, let's look into possible DirectX/graphics card driver issues. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers. For your graphics card, drivers 11.9-12.4 should be tested individually to see if the system is more stable. You may also consider removing AMD Overdrive and seeing if the system is more stable with it removed.
My System SpecsSystem Spec
09 Jun 2012   #3

Windows 7 Home Premium 64bit
 
 

The SFC /SCANNOW command revealed no integrity violations so I did not do it more than once. I went ahead and uninstalled the AMD Catalyst; restarted computer and re-downloaded the drivers again. Since there were no crash reports or anything that I could give to you I guess I will just have to wait and see if doing this worked unless you have other recommendations. And on a side note I had just installed AMD Overdrive after having these problems because I thought it might just be a lag issue but I never actually used it. I uninstalled it in any case. Thanks for the help and sorry I couldn't be more helpful with giving information/ report on what happened
My System SpecsSystem Spec
.


09 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

That's alright. We'll do our best to track it down. Now we do the waiting game to see if the system is able to perform as expected. If not, more troubleshooting steps can be supplied.
My System SpecsSystem Spec
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 BSOD When Powering Down - Driver Power State Failure




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