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Windows 7: BSOD BAD_POOL_CALLER happens randomly or at start when windows loads

10 Jun 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD BAD_POOL_CALLER happens randomly or at start when windows loads

Hi First forgive me if this sounds long winded but i want to cover most of what I did so far. I have been working on the problem for 2 days now and have gotten to various stages of working and not working. The issue at its worst will always BSOD when starting windows even using the various options. I have since then used the command prompt option form the install disc to run chkdsk and other repair options (fixmbr sfc /scannow) and am now able to boot into windows most of the time. Oh and sfc /scannow reports corruption but unable to fix

I believe it is the work of some sort of malware but i have run updated versions of kaspersky and malwarebytes as well as rkill in an attempt to remove it but all report back that there is no malware. If that is the case then I feel like my drivers have been corrupted somehow and have replaced most of them but still get BSOD's but usually after I try to run a full security scan.

The only lead I have is the log file from sfc /scannow. Oh and most of my issues happened after running driver verifier so thats why I believe it is a corrupted driver and I recently believe that my Diablo 3 account was stolen by a keylogger but yet again using all the different security options that I have since downloaded found nothing including running avg with a linux disk at startup.

Anyway Im sure i forgot to add stuff that I did but hopefuly we can figure it out i feel like my only uption is to do a repair install which i think I tried bu didnt work since my install drive is only 64GB and has 6 GB space left.

SPECS: Windows 7 x64
- the original installed OS on the system
- full retail version
- 1 year old hardware i7 980x 2x 580 gtx 64 Gb SSD 2 TB HDD 12 GB RAM
- 1 year old installation

-Thanks for helping

My System SpecsSystem Spec

10 Jun 2012   #2

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Oh and forgot to add these
My System SpecsSystem Spec
10 Jun 2012   #3

Windows 7 Home Premium 64 Bit

Your .dmp files were not included; they appear to have been erased. Your .nfo file is corrupted, so I do not know what software you have on your system that may have erased the .dmp files. Experience tells me it was probably CCleaner, Advanced System Care, Norton 360, etc. so if you are using any of these to clean your hard disk, they probably deleted the .dmps that we need to analyze.

I also do not know much about your hard drive other than the generic info you gave in your system specs. I know you have two HDDs and an SSD. I do not know brands or models, which makes it difficult to reach any conclusions as to whether this is a common SSD problem with a certain model...

If you need help, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

The only files that SFC cannot repair are for speech recognition and are not vital for the system to run.
My System SpecsSystem Spec

12 Jun 2012   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Ok i edited my system specs in my profile and I attached the msinfo32.txt as well. I have done a number of fixes to my machine and it boots everytime now I just get these two BSOD's now and will try to collect the .dmp file when it happens again. I forgot that ASC wipes it.

I would also like to add that I have been having problems with my mouse recently such as it switching sensitivity on me or just shutting off for a little bit. I have disabled USB power suspend and believe that it is just a faulty mouse but other than that no abnormal behavior.
My System SpecsSystem Spec
12 Jun 2012   #5

Windows 7 Home Premium 64 Bit

ASC does not just wipe out .dmp files, it damages the OS. I would recommend that you Clean Reinstall - Factory OEM Windows 7 and to stop using 3rd party optimization tools. Unlike its predecessors, Windows 7 is already light weight, so cleaning the registry and stripping down Windows components to optimize the system tends to remove required Windows 7 components and registry keys for the system to work properly.
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
My System SpecsSystem Spec

 BSOD BAD_POOL_CALLER happens randomly or at start when windows loads

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