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Windows 7: For the last two weeks I am seeing BSOD error BCP4: FFFFF88004A1FA45

10 Jun 2012   #1

Windows Home Premium 64 bit
 
 
For the last two weeks I am seeing BSOD error BCP4: FFFFF88004A1FA45

Hi All,

Help please!! For the last two weeks, i am seeing very frequent BSOD on my home laptop - Windows 7 home premium 64. Error details attached

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88004A1FA45
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061012-16504-01.dmp
C:\Users\name\AppData\Local\Temp\WER-58437-0.sysdata.xml

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I have attached my mini dump file. Appreciate your help.

-Frank


My System SpecsSystem Spec
.

10 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Crashes were all caused by your Intel Wireless Network Adapter driver:
Code:
NETw5s64.sys Wed Jan 13 09:37:13 2010 (4B4DF6B9)
NETw5s64.sys


Re-install the driver with the latest available. You will find it under Network adapters in Device Manager. The latest driver should be downloaded from your laptop vendor support site (HP, Dell, etc.) for your laptop model. Then proceed with the following:

To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.


NOTE: The crashes may also be caused by a virus or malware. I do not see up to date security software installed on the system...


Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.
My System SpecsSystem Spec
10 Jun 2012   #3

Windows Home Premium 64 bit
 
 
Wifi driver updated, fingers crossed.

Thanks for the quick reply. I have updated the latest Wireless card driver from HP / Intel. I hope there are no more crashes.

Wrt to security, I used MS Forefront Endpoint protection. Do you still recommend installing Security essentials.

Thanks,
Frank
My System SpecsSystem Spec
.


11 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

That software is a bit out of date from a cursory Google Search. It should be replaced with System Center 2012 Endpoint Protection.
My System SpecsSystem Spec
Reply

 For the last two weeks I am seeing BSOD error BCP4: FFFFF88004A1FA45




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