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Windows 7: Black screen while playing Diablo 3, no BSOD. Hard reset required.

10 Jun 2012   #1

Win 7 Pro x64
 
 
Black screen while playing Diablo 3, no BSOD. Hard reset required.

  • Windows 7 Professional x64
  • Intel Core i5-2500K Sandy Bridge 3.3GHz (3.7GHz Turbo Boost) 4 x 256KB L2 Cache 6MB L3 Cache LGA 1155 95W Quad-Core Desktop Processor BX80623I52500K
  • SAMSUNG Spinpoint F3 HD103SJ 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
  • GIGABYTE GA-Z68X-UD3-B3 LGA 1155 Intel Z68 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Antec High Current Gamer Series HCG-750 750W ATX12V v2.3 / EPS12V v2.91 SLI Certified CrossFire Certified 80 PLUS BRONZE Certified Active PFC Power Supply
  • XFX HD-687A-ZNFC Radeon HD 6870 1GB 256-bit DDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity
  • Crucial M4 CT064M4SSD2 2.5" 64GB SATA III MLC Internal Solid State Drive (SSD)
  • G.SKILL Sniper 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-8GBSR

Computer is about 11 months old.

Game worked fine for the beta and even for a week or two after launch. Randomly (not on a patch day), the game started crashing. Now it crashes after 2 or 3 minutes in the game almost every time.

I've followed all the regular troubleshooting steps (see Battle.net thread here).

At first I didn't see any error logs, but the Action Center came up today with a bunch of errors looking like this. I included the recommended error files, the dump files from the error in the above screenshot, and the perfmon report.

It's worth mentioning that I tried it also in my Windows 8 installation only to encounter the same problem. I'm hoping someone with more experience dissecting these logs can help me out.

Please let me know if you require any additional information.

My System SpecsSystem Spec
.

10 Jun 2012   #2

Windows 7 Pro-x64
 
 

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.

atikmpag.sys - AMD multi-vendor Miniport Driver from Advanced Micro Devices
Timestamp: Tue May 22 20:08:40 2012

It appears a recently installed AMD driver is causing a fault with the DX driver; However, a TDR can be caused by your video card overheating. Use a temperature monitoring utility such as HWinfo64 to check the system temperatures. If you are overclocking the card, STOP overclocking until the problem is located.

Forgot to mention: Report back on your system temps.
My System SpecsSystem Spec
10 Jun 2012   #3

Win 7 Pro x64
 
 

Thanks for the quick reply. I've been monitoring temperatures closely and haven't seen it go above 60C under heavy load.

I've tried Driver Sweeper to remove all drivers, and have tried several versions of ATI Catalyst (including 12.6 beta).
My System SpecsSystem Spec
.


10 Jun 2012   #4

Windows 7 Pro-x64
 
 

Load the drivers only and leave Catalyst out for the time being.
My System SpecsSystem Spec
10 Jun 2012   #5

Win 7 Pro x64
 
 

Any idea where to find the standalone driver? I'm only seeing Catalyst.
My System SpecsSystem Spec
10 Jun 2012   #6

Windows 7 Pro-x64
 
 

I may be wrong but I was under the impression that the choice could be made during the install.

Also check to see if there's a BIOS update for your motherboard. I see you are on version F1 but I can't get to the Gigobites website to check it.
My System SpecsSystem Spec
10 Jun 2012   #7

Windows 7 Pro-x64
 
 

Here's a snip of the Driver Installation Instructions located here.
My System SpecsSystem Spec
Reply

 Black screen while playing Diablo 3, no BSOD. Hard reset required.




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