Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: System Freezes & hangs - possible broken motherboard?

11 Jun 2012   #1
NickFrancis

Windows 7 Professional 64Bit
 
 
System Freezes & hangs - possible broken motherboard?

Hi

My system is completely unstable - it regularly hangs/freezes/stalls/makes horrible noises - this can be at any time: during boot-up, when windows is loading, whilst browsing, playing games - there is no consistent trigger.

Last week my PSU went bang and since then it's been far far worse. (replaced it & updated profile specs).

I've been trying to establish the fault and I've done the following:

- Run chkdsk on both hard disks (windows mounted on 1 disk, my docs etc. on disk 2) with no faults
- Run Memtest86+ for about an hour with no faults found
- Run FurMark for about 5 mins with no stability issues/crashing etc (temp got up to about 97c)

I've been trying to run Hot CPU Lite but it always seems to freeze about an hour into the test (if it gets that far).

I'm thinking that it looks like the motherboard is the problem, and the PSU going may have done some additional damage. Unfortunately I don't have a spare one lying around that I can test it with so wanted some opinions before I go spending money I don't have on something I might not need!

Thanks


My System SpecsSystem Spec
.
11 Jun 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

If you have anything in c:\windows\minidump
zip it up and attach it would you?
If it's a hardware fault a minidump should point that out.
My System SpecsSystem Spec
11 Jun 2012   #3
NickFrancis

Windows 7 Professional 64Bit
 
 

Hi
I've zipped up the last couple of days of minidumps - hopefully they can tell you something.

Thanks

Nick
My System SpecsSystem Spec
.

11 Jun 2012   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Sorry to be so slow getting back to you it's been a long day.

At any rate you are getting a 124 stop which does indicate a hardware level problem. Trying to narrow it down can be a bit of an issue. We have a thread on this kind of failure and a list of things to do to narrow it down. Stop 0x124 - what it means and what to try

Sorry I can only really verify what you already suspected. However you can be confident you have a hardware related problem at this point.


Code:
Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8002e1c4f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031806b0 fffff800`03118ca9 : fffffa80`02e1c4d0 fffffa80`018d0b50 00000000`00000008 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03180bd0 fffff800`02ff9587 : fffffa80`02e1c4d0 fffff800`030732d8 fffffa80`018d0b50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03180c00 fffff800`02f60985 : fffff800`030d4ae0 00000000`00000001 fffffa80`027e0a60 fffffa80`018d0b50 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03180c40 fffff800`02edf851 : fffff880`01089e00 fffff800`02f60960 fffffa80`018d0b00 00740073`00790073 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03180c70 fffff800`0316ce6a : 00000000`00000000 fffffa80`018d0b50 00000000`00000080 fffffa80`018be040 : nt!ExpWorkerThread+0x111
fffff880`03180d00 fffff800`02ec6f06 : fffff880`02f63180 fffffa80`018d0b50 fffff880`02f6dfc0 fffffa80`0282e960 : nt!PspSystemThreadStartup+0x5a
fffff880`03180d40 00000000`00000000 : fffff880`03181000 fffff880`0317b000 fffff880`0379e790 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Jun 2012   #5
NickFrancis

Windows 7 Professional 64Bit
 
 

Hi
Don't worry for the delay - I'm grateful you've given it the time.

Thanks for confirming my suspicions. Seeing as I've run test on the GPU & RAM (I'll try to run MemTest86+ overnight to give it a really good run) then it's looking like it's the mobo.....the only other piece of hardware I have is a wifi card. I'll remove it, boot up & see if that makes any significant changes.

Thanks for the help.
My System SpecsSystem Spec
11 Jun 2012   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Yeah this specific stop is pretty much always related to either a bad overclock or actual damaged hardware.

Removing any additional cards/devices the system can actually boot without is another good test.
My System SpecsSystem Spec
12 Jun 2012   #7
NickFrancis

Windows 7 Professional 64Bit
 
 

Definitely not an over clock issue as have avoided doing that so far. Removed the wifi card and system still very unstable.

Have been running memtest overnight -it says the pass is all clear but the screen has gone very odd (see attachment) is this normal?

It does still seem to be running - the keyboard shortcuts bring up menus...

So far all seems to be pointing to mobo.
My System SpecsSystem Spec
12 Jun 2012   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well I've never personally been a huge fan of foxconn to begin with.

We are basically to the point that the motherboard and/or cpu itself are coming into question.
My System SpecsSystem Spec
12 Jun 2012   #9
NickFrancis

Windows 7 Professional 64Bit
 
 

Thanks.

Shopping for new mobo now. Choice is slightly overwhelming! Looking at either ASUS or Gigabyte. Will buy, install & report back here when all done. Hopefully it'll fix it...if not, I might be sleeping on the sofa for a while
My System SpecsSystem Spec
14 Jun 2012   #10
NickFrancis

Windows 7 Professional 64Bit
 
 

new mobo delivered & installed. PC is up & running and showed no signs of instability. Have done all the things that previously made it crash with no crashes.

Problem solved!

Thanks for your help Maguscreed
My System SpecsSystem Spec
Reply

 System Freezes & hangs - possible broken motherboard?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Broken retainer clip on motherboard for vid card
Hi, stupid stupid impatient me didnt take the time to look and took my vid card out (because i thought maybe i might have to reseat it) and in the process i broke the retainer clip on one side of the motherboard. See image, i did make an attempt to superglue it back but i stopped trying...
Hardware & Devices
Broken USB Motherboard pins
Hello, I bought a new case about a week ago and tried it's USB ports.. All worked but one of the USB3 headers didn't.. So I checked the cables, checked everything.. Decided to remove the USB3 plug from the MOBO and what do I see? 2 Pins are missing! I have no idea how or when.. I tried to...
Hardware & Devices
I suspect my motherboard network card is broken, what do i do?
Hi so i got onto my desktop computer "its not the laptop in my info" When i logged in i found that the internet didnt connect, i checked in the back of the computer to see if it was something wrong with the cable or if it got unplugged somehow, i then noticed that the lamps that use to flash like...
Network & Sharing
Could my Motherboard/Cpu temp Sensors be broken?
So I finally went away and upgraded my hardware from FM1 to FM2, the performance is great as stock. However, since I got an unlocked chip, I want to overclock it. Before this I wanted to stress the CPU to be sure it would be stable in it's stock core with it's turbo functions and such. ...
Hardware & Devices
Installed new motherboard, unable to install windows (system hangs)
Hi everyone, A while ago, my grandparents gave me an old HP desktop. They thought it would be fun for me to screw around with it. I learnt a bit more about building.computers and decided I would just upgrade this old pc. I bought new CPUs and RAM and a new graphics card with the money i got from...
Installation & Setup
System hangs or freezes never leaving a dump file
When either left by itself downloading files over an extended period or a small amount of time playing games 20 seconds to 4 minutes the screen will go either blue or blank with no system message. Though I've unchecked the auto restart and told it to make minidump files, and recreated the crash...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App