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Windows 7: Computer shutting down randomly

13 Jun 2012   #11
weekend

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

I didn't install the catalyst manager I've only installed amddownloader for direct recognition. Does that mean I have to install Catalyst Manager and delete AMD events through there. Somehow I'm puzzled as how to do that. Nothing new in minidumps folder.


My System SpecsSystem Spec
.
13 Jun 2012   #12
usasma
Microsoft MVP

 
 

No, don't remove/install anything just yet.

Generate a new set of jcgriff2 reports. We may be able to find stuff about this error in some of the reports there (even though it's not a BSOD).
My System SpecsSystem Spec
13 Jun 2012   #13
weekend

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

My System SpecsSystem Spec
.

13 Jun 2012   #14
usasma
Microsoft MVP

 
 

AMD External Events utility is atiesrxx.exe
Try this:
Quote:
1) Make a System Repair Dicc. Go to Start...All Programs...Maintenance...Create a System Repair Disc
2) Test the disk and make sure you can boot with it and get into System Restore
3) Then, make a System Restore point.

4) Then use Autoruns (you downloaded it for the jcgriff2 reports) to find any instance of atiesrxx.exe Disable it by removing the checkmark in the far left column.

5) Then locate atiesrxx.exe by searching your hard drive. Rename it to atiesrxx.BAD
6) Reboot and check to make sure that atiesrxx remains renamed.

If you can't get back into Windows, use the System Repair Disc to get into System Restore and use the System Restore point that you set earlier to restore the system to a point before you made the changes.
Uninstall Microsoft Security Essentials - it's giving even more errors than the ATI External Events utility.

Are you running more than one antivirus? I see references to ESET in the application log files. If so, please uninstall all but one (and ensure that the Windows Firewall is working if you're not protected by another firewall).



Good luck!
My System SpecsSystem Spec
13 Jun 2012   #15
weekend

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

I've downloade autoruns. Here is what I found on my hard drive:

atiesrxx.ex_ (ex file)
atiesrxx.exe (program)
atiesrxx.exe (program)

It's installed twice with the same date.

This was done before I made a system repair disc and system restore.
My System SpecsSystem Spec
13 Jun 2012   #16
weekend

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

Do I have to go through all this trouble of system restore and disk repair or can I just delete the files from disk from post 15?
My System SpecsSystem Spec
13 Jun 2012   #17
usasma
Microsoft MVP

 
 

If you delete them and something goes wrong - how are you going to get back into Windows?
It's your system, so it's your call. Make sure that you have your stuff backed up.
My System SpecsSystem Spec
13 Jun 2012   #18
weekend

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

Are we sure that atiesrxx.exe is causing the shutdowns? Isn't that part of the AMD? How come that I couldn't get back into windows if I delete them?
My System SpecsSystem Spec
13 Jun 2012   #19
usasma
Microsoft MVP

 
 

No, we're not sure. You're the one that associate the AMD External Event utility with the crashes.
You do what you have to do - it's your system.
My System SpecsSystem Spec
13 Jun 2012   #20
weekend

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
 
 

No, I do not associate it with AMD. I only typed the error from the event viewer.
My System SpecsSystem Spec
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 Computer shutting down randomly




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