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Windows 7: BSOD randomly, restarts itself, or freezes

12 Jun 2012   #1
xYKyleYx

Windows 7 Home Premium 64bit
 
 
BSOD randomly, restarts itself, or freezes

Hi

My computer has been crashing and freezing with a buzzing sound playing through my headphones randomly while it is on. It would crash whether it's on the login screen on startup, games, or on the internet. Also, I was only able to get one dump file because before it wouldn't make one.

My Specs:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601)
Motherboard: Gigabyte GA-970A-D3
Processor: AMD Phenom(tm) II X4 975 Processor
Memory: 8GB(4GBx2)


My System SpecsSystem Spec
.
12 Jun 2012   #2
usasma
Microsoft MVP

 
 

AMD High Definition Audio is disabled. Is this deliberate? If so, why?

Gigabyte EasySaver (and EasyTune6 if installed) will cause BSOD's on some Win7 systems. Please uninstall it.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.
Quote:
Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Hamachi dates from 2009 and may be contributing to the network BSOD's. Please update it with a later version. If you can't locate a later version, please uninstall it until we've fixed the problem.

The BSOD blames your network driver Rt64win7.sys Please update the driver from the Realtek website: Realtek Although I don't expect problems with this, post back if it gives you problems.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmpag.sys     Thu Apr 05 21:10:44 2012 (4F7E4294)
avkmgr.sys       Thu Sep 15 09:36:11 2011 (4E71FF4B)
avipbb.sys       Thu Apr 26 06:12:40 2012 (4F991F98)
AppleCharger.sys Mon Jan 10 04:57:29 2011 (4D2AD809)
SASKUTIL64.SYS   Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS   Thu Jul 21 19:03:00 2011 (4E28B024)
avgntflt.sys     Tue Apr 24 02:14:35 2012 (4F9644CB)
hamachi.sys      Thu Feb 19 05:36:41 2009 (499D3639)
amdiox64.sys     Thu Feb 18 10:17:53 2010 (4B7D5A21)
EtronHub3.sys    Mon Jul 25 17:30:59 2011 (4E2DE093)
atikmdag.sys     Thu Apr 05 21:48:25 2012 (4F7E4B69)
EtronXHCI.sys    Mon Jul 25 17:30:56 2011 (4E2DE090)
Rt64win7.sys     Thu Jan 13 06:57:19 2011 (4D2EE89F)
RTKVHD64.sys     Fri Aug 12 01:28:04 2011 (4E44B9E4)
AODDriver2.sys   Tue Mar 06 04:55:00 2012 (4F55DEF4)
cpuz135_x64.sys  Fri Mar 09 03:56:55 2012 (4F59C5D7)
gdrv.sys         Thu Mar 12 23:22:29 2009 (49B9D175)
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=hamachi.sys
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=gdrv.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\061112-15069-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 12 00:25:54.193 2012 (UTC - 4:00)
System Uptime: 0 days 2:46:51.707
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+1596b )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_Rt64win7+1596b
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff880`0630d9e0 00000000`00000000 00000000`00000000
BiosVersion = F6
BiosReleaseDate = 08/31/2011
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
12 Jun 2012   #3
James7679

Windows 7 Home Premium x64
 
 

In addition to the always amazing help of usasma, are you running your memory at 1600mhz? Please upload the screens from CPUz. Your processor only supports a max memory frequency of 1333mhz.
My System SpecsSystem Spec
.

12 Jun 2012   #4
xYKyleYx

Windows 7 Home Premium 64bit
 
 

Thank you two for the replies. I have uninstalled and updated all the drivers usasma has listed. It was deliberate that I disabled AMD High Definition Audio because of the buzzing sound in my headphones when it freezes, so I thought maybe it was an audio driver issue, this didn't help though because it still made the sound when it froze after I disabled it. Also here is a screenshot from CPUz.
My System SpecsSystem Spec
13 Jun 2012   #5
James7679

Windows 7 Home Premium x64
 
 

Please let us know how things progress. I note that your system is overclocked. If not done properly, or with system aging, overclocks can be unstable and cause a myriad of problems.

Good luck.
My System SpecsSystem Spec
25 Jun 2012   #6
xYKyleYx

Windows 7 Home Premium 64bit
 
 

I haven't experienced any blue screens since my last post. I checked my RAM and it was not compatible, I changed the frequency in the bios to 1333mhz and its been running fine. Thank you guys for your help!
My System SpecsSystem Spec
25 Jun 2012   #7
James7679

Windows 7 Home Premium x64
 
 

You are quite welcome! Glad to hear of your success. Please mark the thread as solved when you are confident your problems are resolved . I see you already have. Great!
My System SpecsSystem Spec
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