BSOD repeated problem and shockwave flash keeps crashing

usasma · 17 Jun 2012

Please zip up and upload the latest memory dumps for us to have a look at.

aarrgghhlnln · 18 Jun 2012

i dont think dump completed cant see any new dumps also i keep getting a pop up saying something like nvidia driver kernel 301.42 has working and recovered

aarrgghhlnln · 18 Jun 2012

here you go

usasma · 18 Jun 2012

The "recovered" thing is actually a BSODish sorta thing (STOP 0x117 error). They are very similar to STOP 0x116 errors and are troubleshot in the same way: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

You may have to remove the current drivers before downloading and installing a fresh set (as your drivers may be the most recent one's available).

Good luck!

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AtiPcie64.sys   Wed Mar 10 09:33:45 2010 (4B97ADC9)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
RTKVHD64.sys    Tue Aug 30 05:24:37 2011 (4E5CAC55)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
amdiox64.sys    Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)
usbfilter.sys   Mon Nov 29 04:50:21 2010 (4CF3775D)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061712-21044-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jun 17 13:15:16.886 2012 (UTC - 4:00)
System Uptime: 0 days 5:29:44.105
BugCheck 19, {21, fffffa8008c36000, 1140, 8000001140}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+20ae89 )
BUGCHECK_STR:  0x19_21
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_21_nvlddmkm+20ae89
Bugcheck code 00000019
Arguments 00000000`00000021 fffffa80`08c36000 00000000`00001140 00000080`00001140
BiosVersion = V3.1
BiosReleaseDate = 09/29/2011
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-22042-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 18 14:39:36.750 2012 (UTC - 4:00)
System Uptime: 0 days 6:07:03.901
BugCheck 3B, {c0000005, fffff9600024c612, fffff88009d4afd0, 0}
Probably caused by : win32k.sys ( win32k+22c612 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k+22c612
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`0024c612 fffff880`09d4afd0 00000000`00000000
BiosVersion = V3.1
BiosReleaseDate = 09/29/2011
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

aarrgghhlnln · 18 Jun 2012

im being a bit dense with the instructions can u post a clear simple step by step to do on the instruction list?
also had another blue screen u want dump file?

usasma · 18 Jun 2012

What instructions? For the drivers - uninstall the old software/drivers, download fresh software/drivers, install the freshly downloaded software/drivers.

As for the STOP 0x116 -
- try newer drivers,
- make sure you don't touch the stuff inside the case unless it's unplugged from the wall and you've grounded yourself to the metal of the case.
- check to make sure power is getting to video card (check to make sure cord is firmly seated - if so equipped)
- check to make sure fan on video card is running
- check to make sure cooler on card isn't clogged
- check to make sure airflow is adequate to get to card and cool it.
- try another video card

Go ahead and post the next dump when you get time (we probably won't find anything different).

aarrgghhlnln · 18 Jun 2012

on latest driver all ready checked graphics card once
ill re-install driver how do i make completely clean install?

usasma · 19 Jun 2012

You may want to try Driver Verifier to see if it'll reveal an offending driver name: Driver Verifier Settings

Backup, Wipe, and "Clean Install" of Windows

For testing purposes, it's best to install Windows "clean".
This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
This procedure is for Windows 7 and Vista.

You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

1. Backup all your data.
This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.
NOTE: Disconnect any additional hard drives (internal and external) that you may have installed. This may break any multi-boot setups that you have, so be prepared to conduct recovery operations on them once you're done. Don't forget that, if this is due to an infection, the additional hard drives may be infected also.

2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

3. Use one of these free utilities to wipe the hard drive clean:
KillDisk ( Freeware Download Active@ KillDisk ).
DBAN ( DBAN Download | Darik's Boot And Nuke )
This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

5. Visit Windows Update and get all updates

6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

7. Visit Windows Update and get the Service Packs for your system. (usually under Important Updates).
Read these notes for installing Windows 7 SP1: Learn how to install Windows 7 Service Pack 1 (SP1) and Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
Search Google/Bing for installing other OS's Service Packs.

8. Visit Windows Update and get any other available updates

9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

10. Test to see if the problem remains.
If the problems persist, then the problem is most likely with your hardware.
If the problems are gone, then proceed with installing the latest version of your favorite programs, testing after each one for errors.

CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


AtiPcie64.sys   Wed Mar 10 09:33:45 2010 (4B97ADC9)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
RTKVHD64.sys    Tue Aug 30 05:24:37 2011 (4E5CAC55)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
amdiox64.sys    Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)
usbfilter.sys   Mon Nov 29 04:50:21 2010 (4CF3775D)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-22042-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 18 14:39:36.750 2012 (UTC - 4:00)
System Uptime: 0 days 6:07:03.901
BugCheck 3B, {c0000005, fffff9600024c612, fffff88009d4afd0, 0}
Probably caused by : win32k.sys ( win32k+22c612 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k+22c612
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`0024c612 fffff880`09d4afd0 00000000`00000000
BiosVersion = V3.1
BiosReleaseDate = 09/29/2011
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

aarrgghhlnln · 20 Jun 2012

a few things ive noticed it only really happens on online games also is it ok if i restore from oem cd i got with it its a vista cd and i have upgrade to 7 aswell?

usasma · 20 Jun 2012

I'd suggest following this procedure to use your upgrade Win7 DVD to install Win7 without having to install Vista: Maximum PC | How To: Use Your Windows 7 Upgrade Disk On a Fresh PC

If it doesn't work for you (or if you insist upon installing Vista first), please post back for more detailed suggestions.

BSOD repeated problem and shockwave flash keeps crashing

minidumps!