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Windows 7: Random, persistent BSOD

12 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
Random, persistent BSOD

Hi, I purchased a new Envy 15 in January and have been getting BSOD while doing anything from browsing on Chrome to playing D3. It seems to happen once every other week or so. System specs:

Envy 15
Windows 7 Home Premium 64 bit OEM
Intel i7-2670 QM

I've tried to follow the BSOD posting instructions but I'm new to this so if there is any other information I need to post please let me know.

My System SpecsSystem Spec
.

12 Jun 2012   #2
Microsoft MVP

 
 

The system diagnostic upload shows that the Bluetooth is disabled. Is this deliberate? If so, why? Please re-enable it in order to update the drivers. Then feel free to disable it again.

You have uploaded the executable for the jcgriff2 app. Please follow the instructions in the thread to run the executable (by double clicking on it), letting it generate the reports, then zipping them up and uploading them with your next post.

You must run Step 2 and use Step 4 to gather the files
Link is here: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
12 Jun 2012   #3

Windows 7 Home Premium 64bit
 
 

Thanks for the reply,

Yes the bluetooth is deliberately disabled. I don't use any bluetooth devices with my laptop so I kept it off. I didn't realize this would keep it from updating its drivers so I've re-enabled it.

Oops, I had a feeling I messed up somewhere. Hopefully I ran the app correctly this time.
My System SpecsSystem Spec
.


13 Jun 2012   #4
Microsoft MVP

 
 

Running the last 10 memory dumps (13 total from 22 Apr to the present)
5 different BSOD error codes cited
4 different causes blamed

This is most likely a hardware error. They (hardware errors) are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

Your Death Adder driver (danew.sys) dates from 2009. These older Razer drivers are known to cause BSOD's. Please update it, more info here: Driver Reference Table - danew.sys

If this doesn't stop the BSOD's, please post back and we'll start by updating/removing the 2009 and earlier drivers.

While waiting for a reply you can start with these free diagnostics also: Hardware Diagnostics

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

atikmpag.sys            Fri Sep 30 21:28:45 2011 (4E866CCD)
amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
PxHlpa64.sys            Tue Oct 20 14:08:42 2009 (4ADDFCAA)
iaStor.sys              Wed Aug 24 00:30:39 2011 (4E547E6F)
speedfan.sys            Fri Mar 18 12:08:46 2011 (4D83838E)
hpdskflt.sys            Fri May 13 14:47:02 2011 (4DCD7CA6)
mcdbus.sys              Tue Feb 24 05:34:07 2009 (49A3CD1F)
iwdbus.sys              Wed Mar 09 18:43:23 2011 (4D78109B)
stwrt64.sys             Tue Aug 16 01:39:03 2011 (4E4A0277)
atikmdag.sys            Fri Sep 30 21:59:04 2011 (4E8673E8)
HECIx64.sys             Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Sftfslh.sys             Fri Sep 30 12:43:06 2011 (4E85F19A)
igdpmd64.sys            Tue Aug 09 11:31:55 2011 (4E4152EB)
AMPPAL.sys              Mon Aug 08 10:32:06 2011 (4E3FF366)
NETwNs64.sys            Wed Aug 03 20:28:26 2011 (4E39E7AA)
L1C62x64.sys            Tue Mar 22 01:32:33 2011 (4D883471)
nusb3xhc.sys            Fri Jun 10 04:00:38 2011 (4DF1CF26)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
Accelerometer.sys       Fri May 13 14:47:02 2011 (4DCD7CA6)
ISCTD64.sys             Tue Aug 23 13:32:39 2011 (4E53E437)
clwvd.sys               Tue Jul 27 21:13:47 2010 (4C4F844B)
SynTP.sys               Thu Jul 21 21:04:45 2011 (4E28CCAD)
Sftvollh.sys            Fri Sep 30 12:42:46 2011 (4E85F186)
IntcDAud.sys            Fri Oct 15 04:28:17 2010 (4CB810A1)
nusb3hub.sys            Fri Jun 10 04:00:35 2011 (4DF1CF23)
danew.sys               Tue Dec 01 00:03:07 2009 (4B14A38B)
Sftplaylh.sys           Fri Sep 30 12:43:05 2011 (4E85F199)
Sftredirlh.sys          Fri Sep 30 12:43:14 2011 (4E85F1A2)
EX64.SYS                Wed Apr 25 05:27:28 2012 (4F97C380)
IDSvia64.sys            Fri Mar 09 16:57:02 2012 (4F5A7CAE)
SRTSPX64.SYS            Thu Mar 15 14:09:21 2012 (4F623051)
SYMEFA64.SYS            Tue Nov 22 19:49:28 2011 (4ECC4318)
SYMEVENT64x86.SYS       Mon Jan 23 13:57:54 2012 (4F1DADB2)
SYMNETS.SYS             Sat Nov 12 16:11:53 2011 (4EBEE119)
Ironx64.SYS             Mon Nov 14 21:00:53 2011 (4EC1C7D5)
SYMDS64.SYS             Mon May 16 18:15:03 2011 (4DD1A1E7)
ccSetx64.sys            Fri Nov 04 18:05:25 2011 (4EB461A5)
eeCtrl64.sys            Tue May 15 20:36:03 2012 (4FB2F673)
BHDrvx64.sys            Tue Mar 13 16:02:37 2012 (4F5FA7DD)
EraserUtilRebootDrv.sys Tue May 15 20:36:03 2012 (4FB2F673)
ENG64.SYS               Wed Apr 25 05:29:25 2012 (4F97C3F5)
SRTSP64.SYS             Thu Mar 15 14:09:13 2012 (4F623049)
eeCtrl64.sys            Fri Jan 20 18:39:48 2012 (4F19FB44)
EraserUtilRebootDrv.sys Fri Jan 20 18:39:49 2012 (4F19FB45)
RtsPStor.sys            Mon May 30 03:50:40 2011 (4DE34C50)
EX64.SYS                Fri Jul 29 09:15:11 2011 (4E32B25F)
ENG64.SYS               Fri Jul 29 09:17:51 2011 (4E32B2FF)
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=mcdbus.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=danew.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\061212-15444-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 12 05:12:52.990 2012 (UTC - 4:00)
System Uptime: 2 days 1:06:55.880
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+539 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_Ntfs!NtfsCommonClose+539
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`0afc5770 fffffa80`0afc6730 00000000`0cfc5770
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-14648-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Mon Jun  4 19:28:51.610 2012 (UTC - 4:00)
System Uptime: 0 days 19:13:24.500
BugCheck D1, {10002010104, 2, 1, fffff8800199063a}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+6de0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!_??_::FNODOBFM::_string_+6de0
Bugcheck code 000000D1
Arguments 00000100`02010104 00000000`00000002 00000000`00000001 fffff880`0199063a
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052912-15646-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue May 29 21:13:54.952 2012 (UTC - 4:00)
System Uptime: 1 days 23:44:06.842
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1ea )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCommonClose+1ea
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`03746798 fffff880`03745ff0 fffff880`016d102a
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052712-15490-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun May 27 21:28:47.405 2012 (UTC - 4:00)
System Uptime: 1 days 0:08:45.507
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1e7 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCommonClose+1e7
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`0deb2798 fffff880`0deb1ff0 fffff880`016c9027
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052612-14398-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat May 26 21:19:02.163 2012 (UTC - 4:00)
System Uptime: 2 days 21:40:42.556
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!FsRtlTeardownPerStreamContexts+e2 )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_nt!FsRtlTeardownPerStreamContexts+e2
Bugcheck code 000000C2
Arguments 00000000`00000007 00000000`0000109b 00000000`0c568f38 fffffa80`05b26f50
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052312-30248-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed May 23 21:16:26.354 2012 (UTC - 4:00)
System Uptime: 2 days 22:57:20.244
Probably caused by : ntkrnlmp.exe ( nt!IopFreeMiniCompletionPacket+70 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_20_nt!IopFreeMiniCompletionPacket+70
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`05d00580 fffffa80`05d00d90 00000000`0d81aa58
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051812-18361-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Fri May 18 21:03:37.254 2012 (UTC - 4:00)
System Uptime: 2 days 17:07:53.144
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2b49 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x24
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2b49
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`037464c8 fffff880`03745d20 fffffa80`0cc7b1c6
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051612-27674-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed May 16 03:55:18.753 2012 (UTC - 4:00)
System Uptime: 2 days 7:21:04.643
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+1e7 )
DEFAULT_BUCKET_ID:  STRING_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCommonClose+1e7
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`03754798 fffff880`03753ff0 fffff880`016d5027
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051312-30997-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun May 13 20:33:14.254 2012 (UTC - 4:00)
System Uptime: 1 days 23:29:30.144
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : fltmgr.sys ( fltmgr!ExFreeToPagedLookasideList+28 )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_fltmgr!ExFreeToPagedLookasideList+28
Bugcheck code 000000C2
Arguments 00000000`00000007 00000000`0000109b 00000000`0d9cd3b8 fffffa80`0ae1f600
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051112-37611-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Fri May 11 21:03:22.724 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:17.614
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+7b78 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`05df24e0 fffff880`00fadb78 00000000`00000000 00000000`00000002
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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 Random, persistent BSOD





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