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Windows 7: d3 restarting computer at login

15 Jun 2012   #11
feelingsad

windows 7 home premium 64bit
 
 

hmm I see... so what steps should I take? I would run Prime95 now, but I won't be up for 6hrs to monitor it.

Do you suggest finding a gpu driver? (though I think I have the latest one)
finding a bios update? I've tried contacting American Megatrends Inc and they said to contact my motherboard maker (foxconn) and foxconn told me to contact hp because they put my computer together. Then HP told me if there's no bios update on their website, then there is none... my computer is 2 years old...

Or should I try to find a replacement gpu?

On another note, when I play another game called Atlantica Online and enter this mode of 3D chess-ish mode. I usually end up with a completely white or completely black screen or vertical stripes. Are these two separate issues?


My System SpecsSystem Spec
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15 Jun 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

I would suggest finding a GPU that is as old as the system and seeing if you have better luck there. You could also try RMAing the current GPU and seeing if you just got a dud. From the sounds of the weird graphics glitches, that sounds possible.

My first instinct, though, is that your motherboard/BIOS does not support the GPU you bought. HP is horrible about providing BIOS updates; I have that gripe with my own desktop system.
My System SpecsSystem Spec
15 Jun 2012   #13
feelingsad

windows 7 home premium 64bit
 
 

hmmm a gpu that's as old as my system won't be able to support d3 would it?

rma would probably be out of the question considering it was a gift from a friend.

ah... that would probably mean any newer gpu wouldn't be supported by my motherboard/bios as well right? If no bios update = new computer? ><''
My System SpecsSystem Spec
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15 Jun 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

You may have to go through the D3 requirements and see if you can find an older card that meets those. Could take some creative hunting.

For the RMA, I believe they just check the serial number and they can determine the age of the card that way. You'd have to call to see.
My System SpecsSystem Spec
15 Jun 2012   #15
feelingsad

windows 7 home premium 64bit
 
 

well I guess I won't have to think about running Prime95 now.. but instead start thinking of a new comp ><
My System SpecsSystem Spec
16 Jun 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you tried re-seating the graphics card to see if maybe it is not in the slot properly or the contacts are being interfered with by dust? Remove the card completely from the system, blow any dust out of the PCI card slot, and then place the card back in the system.

Also, since your system is older, when is the last time you blew out the dust with a can of compressed air?

To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.

Never use a vacuum to remove dust; it can result in static damage to your PC.


As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
16 Jun 2012   #17
feelingsad

windows 7 home premium 64bit
 
 

i'll try that out when i can hook up an air compressor gun. >< sadly it's too late for my cpu. i'm embarrassed to say that I've already vacuumed the cpu heatsink/fan =( i guess it's a lesson for the future.

edit: actually i forgot to mention that i actually just had this graphics card set in with my normal 250w and was of course having problems. So then i burrowed a 400w but was still having problems from time to time. I could use the computer fine, but was unable to game for long. Now I burrowed another 650w psu and it works fine for the most part. The only times I would have problems is during the 3d chess mode in Altantica as mentioned before and D3. It is an improvement from the 400w->650w as when i had the 400w, I couldn't play any games. So for some reason.. after switching to a higher psu I didn't freeze as much.
My System SpecsSystem Spec
20 Jun 2012   #18
feelingsad

windows 7 home premium 64bit
 
 

umm ok.. so i bought a new computer. and here are the specs. same symptoms happening on d3

asus p8z77-v lk
intel i5-2550k
win 7 x64
still using radeon hd 5570 and enermax 400w

sigh =s

uploaded some pics of what kind of screens i usually get. it's those stripes or a completely black screen..
My System SpecsSystem Spec
20 Jun 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

RMA your graphics card. You probably should have done so prior to building a new system to see if that worked first. I did mention a bad graphics card seemed possible based on the problems you were having.
My System SpecsSystem Spec
20 Jun 2012   #20
feelingsad

windows 7 home premium 64bit
 
 

well i guess i could think of getting a new card =s... i think i saw a message last night on the bottom right of my screen, something about ( didn't quite catch ) v5.5 warning? (something about the voltage? not too sure.)
My System SpecsSystem Spec
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 d3 restarting computer at login




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