Windows 7: d3 restarting computer at login

feelingsad · 12 Jun 2012

so it seems like everytime i try to start up d3, my whole computer restarts itself even when i have auto restart turned off. i've been browsing the whole day and couldn't find any solutions. i also couldn't find blizzard speaking up about this either and so i turn to Seven Forums. i followed the instructions to posting a bsod and if there's anything else i should provide please do tell.

Windows 7 x64
computer is ~2years old. os came with it, never reinstalled.

only newly added a radeon hd 5570 and changed to a certified psu for it
cpu - Intel Pentium E5500
MotherBoard - Foxconn 2A8C
System Manufacture - hp
model # - p6506f

writhziden · 13 Jun 2012

Security Software: ??? Make sure to install security software. I recommend either of these:

Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
Good and Free system security combination.

After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

Random restarts can be virus/malware related. so doing the above is very important. Report back after you have scanned the full system with security tools and let us know the results.

Random restarts can also be hardware related. Run some hardware checks.

If you are overclocking any hardware, please stop.
Monitor temperatures during the following tests.
Use the following programs to monitor the temperatures.
- Real Temp is a good CPU temperature monitor.
- Speccy - System Information - Free Download will monitor all hardware temperatures.
- HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
- Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
- Run Hardware - Stress Test With Prime95 to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
- Follow the steps for doing CPU stress test using IntelBurnTest
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.

feelingsad · 14 Jun 2012

Hi writhziden, thank-you for responding.

this is quite a huge list for me to do but i'll slowly try to tackle them down.
but you hit the mark about a virus

i usually just use spy-bot +malware
i have installed ms security essentials, updated and ran a full scan. took ~3hrs and found nothing

malwarebytes
- scanned for ~2hrs
Registry Keys Detected: 1
HKCU\Software\Microsoft\Windows\CurrentVersion\Run (Trojan.Agent) -> Quarantined and deleted successfully.

-rescan c: after restart
scanned for ~2hrs
Registry Keys Detected: 1
HKCU\Software\Microsoft\Windows\CurrentVersion\Run (Trojan.Agent) -> Quarantined and deleted successfully.

can't seem to delete this. =(
any ideas?

writhziden · 14 Jun 2012

Unfortunately, I am not a security expert. I would suggest that you start a new thread in System Security - Windows 7 Forums and let the security experts there guide you in removing the Trojan.

feelingsad · 14 Jun 2012

Np, I posted a new thread in system security as you suggested.

I forgot to mention I have never overclocked

Ran Memtest86+ overnight.
10 pass. 0 errors. Will upload some pictures I took of it when I get back to my computer.

Ran Furmark
-benchmark user settings
reached 65.5 gpu temp monitored by HWinfo64 and furmark itself. then computer restarted by itself (auto restart when system error is turned off already)

no artifacts during test. and test lasted around only 2mins. can upload the log from HWinfo64 when I get back to my computer.

I do remember reading somewhere for ati/amd card can reach up to 80 degrees before shutting itself down? correct me if I'm wrong. so 65.5 degrees seems a bit low..

Currently running VMT and will get back when it's done 7+ passes

edit: i was wondering when i run memtest86+, i can have both sticks in my computer at once for first test right? just wanted to clarify that.

edit2: finished vmt no errors it seems. also attached some proofs of tests if interested. (couldn't upload hwinfo64 log.CSV though)

edit3: the threat found by malwarebytes seems to be a false alarm. as mentioned by Phone Man, Can't delete reg trojan.agent (Malwarebytes). I did a new scan and found no threats. =)

edit4: i'm looking at the cpu stress test and was wondering where to find my cpu processor? from cpu-z i see that it's intel pentium dual core e5500?

writhziden · 15 Jun 2012

The ATI card can actually reach up to 95 C safely. Tests all look good. Good news about the "Trojan"; false positives do happen from time to time, but I'd rather that than have the software miss something truly malicious.

For your CPU and its temperatures: Intel® Pentium® Processor E5500 (2M Cache, 2.80 GHz, 800 MHz FSB)) and the max temperature is T_Case + 5 C = 79 C.

feelingsad · 15 Jun 2012

Ok, so I ran the tests for intelburn today and here are the results:

standard
time taken to complete: ~5mins
max temp: 52

high
time taken to complete: ~14mins
max temp: 54

max(3004mb)
time taken to complete: ~32mins
max temp: 53

couldn't set to very high because I don't have enough ram for it.

Isn't it a problem when furmark made my computer restart like how d3 does? I ran furmark again and this time I reached 99% of the bar on top before it restarted my computer. 61 degrees was last post from HWinfo64.

will run Prime95 tomorrow.

writhziden · 15 Jun 2012

Yes, it definitely indicates there is an issue of FurMark is causing it to restart like that. My best guesses are your graphics card, motherboard, PSU, or memory are faulting (in that order of likelihood).

What PSU do you have installed in your system?

feelingsad · 15 Jun 2012

I used to have a 400w enermax liberty but now I have a 650w psu. not sure which brand but i'm almost 100% sure its certified.

but didn't I test my memory with memtest86+?

writhziden · 15 Jun 2012

Memtest86+ is not foolproof. It is only reliable when it actually finds a problem. I never trust it completely when it does not find errors; that just means it is highly likely the RAM is fine. Further reading: Finicky RAM.

Windows 7: d3 restarting computer at login

d3 restarting computer at login problems?