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Windows 7: Random BSOD can't use computer


13 Jun 2012   #1

Windows 7 Ultimate x64
 
 
Random BSOD can't use computer

Hi

I have bought this computer its custom build it has been with me for almost 4 months now and I can't use its always shutting down (BSOD). I changed my graphics card just to be sure bu still the same problem.

Computer specs:

Windows 7 Ultimate x64bit
Intel Core i7 3.0Ghz
Ram 4GB
ATI Radeon HD5450

I have tried to format my computer I gave to my friend to be honest he did it for me but the same issue still happens.

attached my dump files. Any help will be much appropriated !

My System SpecsSystem Spec
.

13 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Update the following driver:
Code:
e1y60x64.sys Mon Aug 18 15:45:05 2008 (48A9ED61)
e1y60x64.sys

You should be able to find the driver through your motherboard support site (ASUS, Gigabyte, MSI, etc.) or through the vendor support site (HP, Dell, etc.).

If you need help, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs


Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
14 Jun 2012   #3

Windows 7 Ultimate x64
 
 

Dear writhziden thank you for taking some time and looking into my problem I did what you said with the following results :

- Microsoft Security Essentials - Installed - Scanned computer with no threats

- Malwarebytes - installed - scanned computer with no threats

- e1y60x64.sys : downloaded latest version from Intel website the driver date is 10/20/2011

- SeaTools : installed and run the long and short test both passed

- Memtest86+ : created a bootable CD and waited for 7 passes

I am confused what now ?
My System SpecsSystem Spec
.


15 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Are you still having crashes?
My System SpecsSystem Spec
15 Jun 2012   #5

Windows 7 Ultimate x64
 
 

unfortunately yes this morning I had one when I was burning a CD drive

Could it be from the cables that connect the HDD and other stuff to the motherboard ? because other than that what else is left ??
My System SpecsSystem Spec
15 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Run any tests with SeaTools (other than the advanced tests) you have not yet run. And yes, it could be the cable, but it could be other things. Please upload your full crash reports to try to narrow things down more.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 Random BSOD can't use computer




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