BSOD after wake up on Windows 7 64 bit Professional

tarasdi · 13 Jun 2012

Hi,

I'm consistently getting a BSOD after putting my laptop to sleep and waking it up. The logon screen shows, and then after 10 seconds I get a BSOD. I installed the new OS into my Dell Vostro 1720 after upgrading to 8GB of memory and a OCZ Vertex 4 SATA III SDD.

I have tried

* turning off 'allow hybrid sleep'
* turning of write caching
* updating all of my drivers (using driverupdate.net - yes I paid :S). However, it could have missed a few. Also explicitly went to nvidia website to download latest drivers. One thing I'm suspicous of is whether the Intel Chipset (45 express) is up to date, as I've read that might cause issues (especially around the AHCI driver?), but I went to Intel's website and the link to the newest driver was broken.

The SSD is new, but maybe firmware needs to be updated (which will be difficult as it's my boot drive).

I also have AVG running - could that maybe cause an issue?

Dump attached - output is:

Code:

 
 
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800925c910, Terminating object
Arg3: fffffa800925cbf0, Process image file name
Arg4: fffff80002d8b510, Explanatory message (ascii)
Debugging Details:
------------------
 
PROCESS_OBJECT: fffffa800925c910
IMAGE_NAME:  wininit.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  0
MODULE_NAME: wininit
FAULTING_MODULE: 0000000000000000 
PROCESS_NAME:  wininit.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0xF4_C0000005
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`069610a8 fffff800`02e13882 : 00000000`000000f4 00000000`00000003 fffffa80`0925c910 fffffa80`0925cbf0 : nt!KeBugCheckEx
fffff880`069610b0 fffff800`02dbfe8b : ffffffff`ffffffff fffffa80`09a745e0 fffffa80`0925c910 fffffa80`0925c910 : nt!PspCatchCriticalBreak+0x92
fffff880`069610f0 fffff800`02d3ef74 : ffffffff`ffffffff 00000000`00000001 fffffa80`0925c910 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
fffff880`06961140 fffff800`02a8b453 : fffffa80`0925c910 fffff800`c0000005 fffffa80`09a745e0 00000000`02950760 : nt!NtTerminateProcess+0xf4
fffff880`069611c0 fffff800`02a87a10 : fffff800`02ad6eaf fffff880`06961b38 fffff880`06961890 fffff880`06961be0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`06961358 fffff800`02ad6eaf : fffff880`06961b38 fffff880`06961890 fffff880`06961be0 00000000`ffe0b4d8 : nt!KiServiceLinkage
fffff880`06961360 fffff800`02a8b842 : fffff880`06961b38 00000000`029d0000 fffff880`06961be0 00000000`ffe0fb88 : nt! ?? ::FNODOBFM::`string'+0x48e34
fffff880`06961a00 fffff800`02a8a3ba : 00000000`00000001 00000000`02950d18 00000000`77338d01 00000000`029d0000 : nt!KiExceptionDispatch+0xc2
fffff880`06961be0 00000000`77228e3d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02950d20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77228e3d
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe
BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe
Followup: MachineOwner

System info:

Code:

System Manufacturer/Model Number: Dell Vostro 1720 
OS: Windows 7 64 bit professional 
CPU: Intel Core 2 Duo CPU P7570 @ 2.26Ghz 
Memory: 2 x 4GB 
Graphics Card(s): NVIDIA GeForce 9600M GS 
Hard Drives: OCZ Vertex 4 SATA III SSD (as well as a HDD which has replaced my ODD - I removed this HDD entirely and it was still crashing)

EDIT: Just noticed the info about posting BDOS instructions, so I'm attaching that now, thanks!

Thanks!

Taras

usasma · 13 Jun 2012

Please provide this info: https://www.sevenforums.com/crashes-d...tructions.html The potential for a "fix" with only one memory dump is very, very small.

I have to wonder if appliand.sys is at fault. Although the memory dump doesn't point to it, previous threads have shown this sort of error - and it took MSINFO32 to pin the blame on Applian Technology and it's video streaming app. Please uninstall it to test and see.

You have several drivers that date from 2009, I'd suggest updating them. They're listed in the listing further down in this post. Immediately after the listing is a series of links that have more information about those drivers.

Beyond that, there's no immediate cause pinpointed in this single memory dump.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
avgrkx64.sys      Mon Jan 30 22:11:41 2012 (4F275BED)
avgidsha.sys      Wed Apr 18 22:19:15 2012 (4F8F7623)
LUsbFilt.Sys      Wed Jun 17 12:49:46 2009 (4A391EAA)
avgmfx64.sys      Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgtdia.sys       Sun Mar 18 23:53:32 2012 (4F66ADBC)
avgidsfiltera.sys Fri Dec 23 07:05:40 2011 (4EF46E94)
Rt64win7.sys      Tue Aug 23 09:55:41 2011 (4E53B15D)
Apfiltr.sys       Tue Mar 24 12:28:54 2009 (49C90A46)
avgldx64.sys      Tue Feb 21 22:57:53 2012 (4F4467C1)
o2mdgx64.sys      Thu Nov 12 03:07:00 2009 (4AFBC224)
netw5v64.sys      Thu Mar 26 12:21:24 2009 (49CBAB84)
o2sdgx64.sys      Thu May 07 01:39:00 2009 (4A0273F4)
avgidsdrivera.sys Fri Dec 23 07:05:21 2011 (4EF46E81)
appliand.sys      Fri May 20 06:20:42 2011 (4DD6407A)
stwrt64.sys       Thu Aug 05 05:33:28 2010 (4C5A8568)
LHidFilt.Sys      Wed Jun 17 12:49:39 2009 (4A391EA3)
LMouFilt.Sys      Wed Jun 17 12:49:43 2009 (4A391EA7)
nvlddmkm.sys      Tue May 15 03:35:36 2012 (4FB20748)
nvBridge.kmd      Thu Jun 11 13:27:45 2009 (4A313E91)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\061312-15163-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 07:59:41.095 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:40.921
BugCheck F4, {3, fffffa800925c910, fffffa800925cbf0, fffff80002d8b510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_C0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0925c910 fffffa80`0925cbf0 fffff800`02d8b510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P7570  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tarasdi · 13 Jun 2012

Hi,

I thought I had updated the msg with the BSOD info attached. In any case, it's now on the message. I'll look into your post in further detail tomorrow.

Thanks :)

usasma · 13 Jun 2012

No updates since SP1 was installed. There should be at least 75 updates (some systems have up to 110). Please visit Windows Update and get all available updates.

Several issues with disk hardware mentioned in MSINFO32. Please run this free diagnostic on ALL hard drives: Hard Drive Diagnostic Procedure

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


Apfiltr.sys       Tue Mar 24 12:28:54 2009 (49C90A46)
LHidFilt.Sys      Wed Jun 17 12:49:39 2009 (4A391EA3)
LMouFilt.Sys      Wed Jun 17 12:49:43 2009 (4A391EA7)
LUsbFilt.Sys      Wed Jun 17 12:49:46 2009 (4A391EAA)
Rt64win7.sys      Fri Jun 10 02:33:15 2011 (4DF1BAAB)
Rt64win7.sys      Tue Aug 23 09:55:41 2011 (4E53B15D)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
appliand.sys      Fri May 20 06:20:42 2011 (4DD6407A)
avgidsdrivera.sys Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys Fri Dec 23 07:05:40 2011 (4EF46E94)
avgidsha.sys      Wed Apr 18 22:19:15 2012 (4F8F7623)
avgldx64.sys      Tue Feb 21 22:57:53 2012 (4F4467C1)
avgmfx64.sys      Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys      Mon Jan 30 22:11:41 2012 (4F275BED)
avgtdia.sys       Sun Mar 18 23:53:32 2012 (4F66ADBC)
hiber_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
hiber_msahci.sys  Sat Nov 20 05:33:58 2010 (4CE7A416)
netw5v64.sys      Thu Mar 26 12:21:24 2009 (49CBAB84)
nvBridge.kmd      Thu Jun 11 13:27:45 2009 (4A313E91)
nvlddmkm.sys      Thu Jun 11 14:37:33 2009 (4A314EED)
nvlddmkm.sys      Tue May 15 03:35:36 2012 (4FB20748)
o2mdgx64.sys      Thu Nov 12 03:07:00 2009 (4AFBC224)
o2sdgx64.sys      Thu May 07 01:39:00 2009 (4A0273F4)
stwrt64.sys       Thu Aug 05 05:33:28 2010 (4C5A8568)
stwrt64.sys       Wed Jul 15 14:54:48 2009 (4A5E25F8)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061212-18876-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 12 09:47:33.003 2012 (UTC - 4:00)
System Uptime: 0 days 1:44:16.704
BugCheck F4, {3, fffffa8009cbb640, fffffa8009cbb920, fffff80002dd7510}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`09cbb640 fffffa80`09cbb920 fffff800`02dd7510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-13837-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 12 10:09:31.499 2012 (UTC - 4:00)
System Uptime: 0 days 0:16:52.325
BugCheck F4, {3, fffffa8006d8a060, fffffa8006d8a340, fffff80002ddb510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`06d8a060 fffffa80`06d8a340 fffff800`02ddb510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-14835-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 07:46:30.347 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:46.173
BugCheck F4, {3, fffffa800779a160, fffffa800779a440, fffff80002d92510}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0779a160 fffffa80`0779a440 fffff800`02d92510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-15163-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 07:59:41.095 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:40.921
BugCheck F4, {3, fffffa800925c910, fffffa800925cbf0, fffff80002d8b510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0925c910 fffffa80`0925cbf0 fffff800`02d8b510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-15444-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 06:24:37.136 2012 (UTC - 4:00)
System Uptime: 0 days 0:30:56.837
BugCheck F4, {3, fffffa8008cd6060, fffffa8008cd6340, fffff80002d92510}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`08cd6060 fffffa80`08cd6340 fffff800`02d92510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-15475-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 07:36:42.671 2012 (UTC - 4:00)
System Uptime: 0 days 0:13:59.497
BugCheck 7A, {20, ffffffffc000009d, fffffa8008fa77c8, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+505d0 )
BUGCHECK_STR:  0x7a_c000009d
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+505d0
Bugcheck code 0000007A
Arguments 00000000`00000020 ffffffff`c000009d fffffa80`08fa77c8 00000000`00000000
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-15818-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 05:37:22.032 2012 (UTC - 4:00)
System Uptime: 0 days 0:07:12.858
BugCheck F4, {3, fffffa80090bbb30, fffffa80090bbe10, fffff80002d82510}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`090bbb30 fffffa80`090bbe10 fffff800`02d82510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-16114-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 07:22:12.304 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:13.130
BugCheck F4, {3, fffffa8008edb060, fffffa8008edb340, fffff80002d8b510}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`08edb060 fffffa80`08edb340 fffff800`02d8b510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-16177-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 07:15:26.874 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:39.700
BugCheck 7A, {fffff6fc4000ce38, ffffffffc000000e, 1f12c5860, fffff880019c7ba0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x7a_c000000e
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`4000ce38 ffffffff`c000000e 00000001`f12c5860 fffff880`019c7ba0
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-16411-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 05:53:02.732 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:07.558
BugCheck F4, {3, fffffa80078d0730, fffffa80078d0a10, fffff80002d7f510}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`078d0730 fffffa80`078d0a10 fffff800`02d7f510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-16629-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 00:38:52.808 2012 (UTC - 4:00)
System Uptime: 0 days 6:11:02.634
BugCheck F4, {3, fffffa8009096ad0, fffffa8009096db0, fffff80002d86510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`09096ad0 fffffa80`09096db0 fffff800`02d86510
BiosVersion = A04
BiosReleaseDate = 09/10/2009
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1720
MaxSpeed:     2260
CurrentSpeed: 2261
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tarasdi · 13 Jun 2012

I tried uninstalling Replay Media catcher but no luck (unless it leaves things hanging around in the system). Not sure whyyou're seeing that Windows updates are outstanding - after the initial OS install, I basically spent the next 40 minutes doing the checking/installing/rebooting loop until Windows update said there were no more updates available..? Now that it's been mentioned, I remember during one of these cycles I unplugged the power while an update was installing. Upon reboot it said installation failed and woudln't reinstall, but I kept on rebooting/installing until the error went away. Perhaps this is causing an issue?

Clicked on a few driver links to see what was said, but wasn't sure how to then go get the latest driver (maybe you have to go to the manufacturer's website?). I'll have another look tonight.

Do you think maybe the problem could be related to the SDD? Perhaps new firmware is required?

Not sure if this is relevant, but I've seen threads where people have reported that turning off hybrid sleep mode, disabling write caching on disks,.. have fixed things.

Thanks

Taras

usasma · 13 Jun 2012

SSD issues are starting to go away. It used to be that there were problems with SSD's (less than 6 months ago) - but most have been solved with controller updates and firmware updates.

My suspicion is that one of the hard drives - either the platter based one or the SSD - has problems.
Run the above test on the platter based one.

tarasdi · 14 Jun 2012

I tried downloading the Hitachi DFT.. burning it to disc.. verified it. Tried to boot from it but DFT just hung, probably something to do with hard drive - Hitachi DFT hangs - Causes and workarounds? - Super User. I tried changing the BIOS SATA setting from AHCI to ATA, but this didn't help either.

For the OCZ Vertex SDD, I downloaded SeaTools, but also was having problems.. the problem hung with a 'can't open.. invalid opcode at.. <address>' error message (both when SATA was AHCI and ATA).

Even though it will probably not fix the problem, I decided to upgrade the firmware on the OCZ, which required me to wipe the drive (better to do it now when there's not that much data on there).

I don't think the HDD is at fault because I physically removed it, and the problem was still there.

Currently updating drivers (again), so I'll post again after that has finished.

Thanks

Taras

tarasdi · 14 Jun 2012

Success! (I hope)

Problem is now no longer - updated the firmware on my SDD (which required a wipe), clean install of windows 7. Kept on going through Windows Update until there weren't anymore updates. Then loaded up driversupdate program (from driversupdate.net), and installed all of them, except for the 'standard VGA driver' which failed. 'Sleep' option is still greyed out on the menu, so a google search later suggests that it could be due to not having the correct video driver installed (at this point in time I still have the standard driver installed). Go to nvidia, d'load the driver for GeForce 9600M GS, reboot, and hope.

Sleep menu item is now available.. hit sleep. Hit the power button to wake up.. and it works!

Your comment: "No updates since SP1 was installed. There should be at least 75 updates (some systems have up to 110). Please visit Windows Update and get all available updates." was suspicious. As I wrote, I was dilligent in making sure all Windows Updates were installed and available. I tripped over the power cord before while Windows Update was showing the 'do not turn off computer' message before, but things 'seemed' to work afterwards (apart from a message saying corrupted/failed update), so at teh time didn't pay much attention.

However, in retrospect, everytime I started up the computer.. sometimes every few hours, windows would report 'new updates', which I actually think were always the same updates. That coupled with what you were seeing re: missing updates is a bit suspicious.

Happy to send you my system details now that everything is up and running if you'd like to diff and see what has changed.

I haven't installed all of my software yet, so hopefully the problem won't come back.

Taras

usasma · 14 Jun 2012

I think it was the firmware upgrade on the SSD that did it.
Keep an eye open, but I hope your problems are finished!

Good luck!