BSOD Facebook, Browsing, Startup, Moving the Mouse, location specific?

Rmarsden · 13 Jun 2012

Is Windows 7 . . .
64 bit
OEM
Computer was bought in April 2011.

Cyberpower
AMD Phenom II X6 1090T Processor
Memory = 8 Gig

Computer had issues and I sent it to the manufacturer numerous times. As of about a month ago problems occurred again. For the crash logs I'm interested in May-June since those are the latest BSOD since the computer's last trip to the manufacturer.

After having issues I took the computer into a technician store last week. They could not get it to crash and ran it for days. Hardware according to them tested ok.

My house is old, can my symptoms come from unusual wiring? I bought a UPS and it detects bad wiring in all of my sockets at the house.

I used Driver Updater last night, but still have crashes.

Crashes occur
Now on startup from time to time.
Facebook usually when typing or moving the mouse
You tube usually when moving the mouse
Games (rarely)

Thanks!

usasma · 13 Jun 2012

Please rerun the jcgriff2 app and ensure that it completes. Pay particular attention to Step 2 and 4 on this page: https://www.sevenforums.com/crashes-d...tructions.html

Rmarsden · 13 Jun 2012

Hello,

I re-ran the application. It created a folder. I zipped this folder and the System Health file together and attached it.

See if this works for you.

Thanks much.

usasma · 13 Jun 2012

No current memory dumps in the attachment. There are memory dumps from Oct/Nov of 2011 tho'
I'm not going to run them because they are so old.

The WER section of MSINFO32 shows more than 50 memory dumps. I'd suggest checking to ensure that your system is set to create Minidumps: Set MiniDump

Then, go to C:\Windows\MEMORY.dmp - zip it up and upload it to a free file-hosting service.
Then post a link to it here so we can download it.
Post back if there isn't a MEMORY.dmp file.

More to follow after dinner.....

usasma · 13 Jun 2012

The system shutdowns seem to be spontaneous and without any component that Windows recognizes.
As such we have to suspect a hardware cause here.
Please run these free diagnostics: Hardware Diagnostics

Rmarsden · 14 Jun 2012

I just had it returned from a repair store that couldn't get it to crash after days of use and tried numerous tests on hardware with no joy.

Before I run through all those tests can you answer this

1- Would old wiring in the house cause power issues that might cause the problems?
2 - Could an external device, monitor, mouse, keyboard, etc cause the problems?

Thanks much, I'll run through those various hardware tests soon.

usasma · 14 Jun 2012

1 - the power probably isn't an issue and shouldn't cause problems. Using the UPS ensures that you won't have problems.

2 - yes, an external device can cause these issues. I've seen quite a few problems caused by malfunctioning external devices. Unplug everything that you don't need and see if that stops the crashes.