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Windows 7: [BSOD HELP] Please help!

13 Jun 2012   #1
jgamer719

Windows 7 Ultimate x64
 
 
[BSOD HELP] Please help!

Help me pleeeaasssee!

Attached are the files that were asked for.

- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Windows 7 Ultimate
- an OEM or full retail version? Full Retail
- What is the age of system (hardware)? Maybe 3 months
- What is the age of OS installation (have you re-installed the OS?) Same as above.

This is my first BSOD on this system. I just built this and have never had any problems until now. By the way, when this happened I was running a YouTube video and an alert appears at the top saying that Shockwave Flash has crashed and then I got the BSOD. After rebooting my system, flash still continues to crash. It is alsoa bit hot in my room as my AC is currently not working. My computer is running at 49-51C.


My System SpecsSystem Spec
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13 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you ran CCleaner after the crash, it likely deleted the .dmp files.

I see avast! and Norton Internet Security installed. Please remove one of these. Having two security programs installed that essentially accomplish the same task will cause conflicts that can result in system instability, i.e. crashes/freezes. The two programs will try to utilize the same resources or scan the same system files simultaneously causing conflicts.

avast! uninstall utility

Norton Removal Tool
My System SpecsSystem Spec
13 Jun 2012   #3
jgamer719

Windows 7 Ultimate x64
 
 

I will try this thanks!
My System SpecsSystem Spec
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14 Jun 2012   #4
jgamer719

Windows 7 Ultimate x64
 
 

Well, it worked for a little while. The stability seems a lot better, but unfortunately it just did it again....Here's the new log....
My System SpecsSystem Spec
14 Jun 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

You need a realtime antivirus. Malwarebytes is anti-malware, but it does not really stop too many viruses, just malware (there is a difference). I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Crashes are pointing to memory problems or driver conflicts.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 216486
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
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 [BSOD HELP] Please help!




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