Windows 7: BSOD when trying to sleep or hibernate, bugcheck code 0x9F

inarius · 14 Jun 2012

I have had intermittent problems with getting my HP laptop to successfully enter sleep or hibernate mode. Recently the BSODs are happening much more frequently, and I can't determine what changes may have precipitated any of this.

When trying to sleep, the screen goes black, but the HDD and fans spin until a BSOD appears (many minutes later).

WhoCrashed analysis of the latest minidump

Quote:

On Thu 6/14/2012 12:53:36 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\061412-45271-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007B4D060, 0xFFFFF80004778748, 0xFFFFFA8007FD3B80)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time

Analyisis in WinDBG gives the same results.

I have read about this being often caused by video or network drivers, so I have tried to update all of those. I have also tried a CHKDSK.

My machine (full system specs in my profile)

Windows 7 Professional x64 SP1 Retail
1 year old laptop
6 months since OS install - it seems like the problem has always occurred in some form, since the initial OS setup

P.S. I would love to learn more about debugging my crashes, so I appreciate any guidance on the steps I missed.

Thanks very much for your help!

Vir Gnarus · 14 Jun 2012

Your Intel LAN drivers look to be responsible. This is only a partial analysis, however. I cannot dig further without a kernel dump (MEMORY.DMP in Windows directory).

Code:

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007b4d060, Physical Device Object of the stack
Arg3: fffff80004778748, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007fd3b80, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f1c000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  mscorsvw.exe

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`047786f8 fffff800`02eeccd2 : 00000000`0000009f 00000000`00000003 fffffa80`07b4d060 fffff800`04778748 : nt!KeBugCheckEx
fffff800`04778700 fffff800`02e8a5fc : fffff800`04778830 fffff800`04778830 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`047787a0 fffff800`02e8a496 : fffff800`03029f00 00000000`005e2857 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`04778810 fffff800`02e8a37e : 000000e0`21a4e56b fffff800`04778e88 00000000`005e2857 fffff800`02ff7d68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04778e60 fffff800`02e8a167 : fffff800`02ff4ec1 fffffa80`005e2857 00000000`00000000 00000000`00000057 : nt!KiTimerExpiration+0x1be
fffff800`04778f00 fffff800`02e81765 : 00000000`00000000 fffffa80`126e7b60 00000000`00000000 fffff800`02f30760 : nt!KiRetireDpcList+0x277
fffff800`04778fb0 fffff800`02e8157c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`0afe7aa0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_e1c62x64_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_e1c62x64_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8007fd3b80 1
Irp is active with 4 stacks 3 is current (= 0xfffffa8007fd3ce0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8007fd3ba0
ThreadListEntry.Blink = fffffa8007fd3ba0
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8007fd3bf8
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa80125b20b8
Tail.Overlay.ListEntry.Blink = fffff80003029ae0
Tail.Overlay.CurrentStackLocation = fffffa8007fd3ce0
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008232050 00000000 fffff800030c61b0-fffffa800a6e75c0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
 \Driver\e1cexpress    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a6e75c0    

            Args: 00000000 00000000 00000000 00000000


0: kd> !error c00000bb
Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported.

0: kd> lmvm e1c62x64
start             end                 module name
fffff880`05000000 fffff880`0505b000   e1c62x64 T (no symbols)           
    Loaded symbol image file: e1c62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
    Image name: e1c62x64.sys
    Timestamp:        Wed Nov 30 18:09:31 2011 (4ED6B7AB)
    CheckSum:         0006396D
    ImageSize:        0005B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I may be reading the IoStatus incorrectly, but it looks like the problem is with a bad request by the driver. The driver is not that old - Nov 2011, but still, look for an update if possible. Again, this is a partial diagnosis.

inarius · 14 Jun 2012

Thanks, I will check that out. I think that is one that I updated but I will see what other version are available.

Is there a way that I should supply the kernel dump (~900MB) or better yet, are there resources I can use to learn to examine it myself?

Thanks very much!!

inarius · 15 Jun 2012

I did find a newer driver using Intel's own Driver Update Utility. I am installing it and will try to report back on what I find.

Vir Gnarus · 18 Jun 2012

Aside from buying the book Windows Internals and reading and studying up on it as well as the various facets of debugging, I can't find any other way to offer you assistance on how to analyze this kinda stuff. I have debugging articles you can review, and there's plenty other resources out there. If you're gonna start with it though, expect to be in it for the long haul.

Also, yes, a kernel dump would be greatly beneficial. If you end up crashing again, it's best to provide me the new minidump first, then if need be I'll request the kernel dump. In addition, turning on Driver Verifier and sending us any new crashes from it would be great. When setting it up, do not select the following checks: Low Resource Sim, IRP Logging, and Force Pending I/O Requests. Anything else is ok. Remember to restart the PC after you set it all up.

Windows 7: BSOD when trying to sleep or hibernate, bugcheck code 0x9F

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