|14 Jun 2012||#1|
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BSOD when trying to sleep or hibernate, bugcheck code 0x9F
I have had intermittent problems with getting my HP laptop to successfully enter sleep or hibernate mode. Recently the BSODs are happening much more frequently, and I can't determine what changes may have precipitated any of this.
When trying to sleep, the screen goes black, but the HDD and fans spin until a BSOD appears (many minutes later).
WhoCrashed analysis of the latest minidump
On Thu 6/14/2012 12:53:36 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\061412-45271-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007B4D060, 0xFFFFF80004778748, 0xFFFFFA8007FD3B80)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time
I have read about this being often caused by video or network drivers, so I have tried to update all of those. I have also tried a CHKDSK.
My machine (full system specs in my profile)
Windows 7 Professional x64 SP1 Retail
1 year old laptop
6 months since OS install - it seems like the problem has always occurred in some form, since the initial OS setup
P.S. I would love to learn more about debugging my crashes, so I appreciate any guidance on the steps I missed.
Thanks very much for your help!
|My System Specs|
|14 Jun 2012||#2|
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Your Intel LAN drivers look to be responsible. This is only a partial analysis, however. I cannot dig further without a kernel dump (MEMORY.DMP in Windows directory).
0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time (usually 10 minutes). Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa8007b4d060, Physical Device Object of the stack Arg3: fffff80004778748, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack Arg4: fffffa8007fd3b80, The blocked IRP Debugging Details: ------------------ TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2 DRVPOWERSTATE_SUBCODE: 3 IMAGE_NAME: pci.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f MODULE_NAME: pci FAULTING_MODULE: fffff88000f1c000 pci CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: mscorsvw.exe CURRENT_IRQL: 2 STACK_TEXT: fffff800`047786f8 fffff800`02eeccd2 : 00000000`0000009f 00000000`00000003 fffffa80`07b4d060 fffff800`04778748 : nt!KeBugCheckEx fffff800`04778700 fffff800`02e8a5fc : fffff800`04778830 fffff800`04778830 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90 fffff800`047787a0 fffff800`02e8a496 : fffff800`03029f00 00000000`005e2857 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c fffff800`04778810 fffff800`02e8a37e : 000000e0`21a4e56b fffff800`04778e88 00000000`005e2857 fffff800`02ff7d68 : nt!KiProcessExpiredTimerList+0xc6 fffff800`04778e60 fffff800`02e8a167 : fffff800`02ff4ec1 fffffa80`005e2857 00000000`00000000 00000000`00000057 : nt!KiTimerExpiration+0x1be fffff800`04778f00 fffff800`02e81765 : 00000000`00000000 fffffa80`126e7b60 00000000`00000000 fffff800`02f30760 : nt!KiRetireDpcList+0x277 fffff800`04778fb0 fffff800`02e8157c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5 fffff880`0afe7aa0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0x9F_3_e1c62x64_IMAGE_pci.sys BUCKET_ID: X64_0x9F_3_e1c62x64_IMAGE_pci.sys Followup: MachineOwner --------- 0: kd> !irp fffffa8007fd3b80 1 Irp is active with 4 stacks 3 is current (= 0xfffffa8007fd3ce0) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Flags = 00000000 ThreadListEntry.Flink = fffffa8007fd3ba0 ThreadListEntry.Blink = fffffa8007fd3ba0 IoStatus.Status = c00000bb IoStatus.Information = 00000000 RequestorMode = 00000000 Cancel = 00 CancelIrql = 0 ApcEnvironment = 00 UserIosb = 00000000 UserEvent = 00000000 Overlay.AsynchronousParameters.UserApcRoutine = 00000000 Overlay.AsynchronousParameters.UserApcContext = 00000000 Overlay.AllocationSize = 00000000 - 00000000 CancelRoutine = 00000000 UserBuffer = 00000000 &Tail.Overlay.DeviceQueueEntry = fffffa8007fd3bf8 Tail.Overlay.Thread = 00000000 Tail.Overlay.AuxiliaryBuffer = 00000000 Tail.Overlay.ListEntry.Flink = fffffa80125b20b8 Tail.Overlay.ListEntry.Blink = fffff80003029ae0 Tail.Overlay.CurrentStackLocation = fffffa8007fd3ce0 Tail.Overlay.OriginalFileObject = 00000000 Tail.Apc = 00000000 Tail.CompletionKey = 00000000 cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 e1 fffffa8008232050 00000000 fffff800030c61b0-fffffa800a6e75c0 Success Error Cancel pending Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for e1c62x64.sys *** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys \Driver\e1cexpress nt!PopSystemIrpCompletion Args: 00014400 00000000 00000004 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa800a6e75c0 Args: 00000000 00000000 00000000 00000000 0: kd> !error c00000bb Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported. 0: kd> lmvm e1c62x64 start end module name fffff880`05000000 fffff880`0505b000 e1c62x64 T (no symbols) Loaded symbol image file: e1c62x64.sys Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys Image name: e1c62x64.sys Timestamp: Wed Nov 30 18:09:31 2011 (4ED6B7AB) CheckSum: 0006396D ImageSize: 0005B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
|My System Specs|
|14 Jun 2012||#3|
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Thanks, I will check that out. I think that is one that I updated but I will see what other version are available.
Is there a way that I should supply the kernel dump (~900MB) or better yet, are there resources I can use to learn to examine it myself?
Thanks very much!!
|My System Specs|
|18 Jun 2012||#5|
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Aside from buying the book Windows Internals and reading and studying up on it as well as the various facets of debugging, I can't find any other way to offer you assistance on how to analyze this kinda stuff. I have debugging articles you can review, and there's plenty other resources out there. If you're gonna start with it though, expect to be in it for the long haul.
Also, yes, a kernel dump would be greatly beneficial. If you end up crashing again, it's best to provide me the new minidump first, then if need be I'll request the kernel dump. In addition, turning on Driver Verifier and sending us any new crashes from it would be great. When setting it up, do not select the following checks: Low Resource Sim, IRP Logging, and Force Pending I/O Requests. Anything else is ok. Remember to restart the PC after you set it all up.
|My System Specs|
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