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Windows 7: Random / frequent BSOD

14 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
Random / frequent BSOD

Hi guys,

I keep getting a BSOD with the following error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80070C0028
BCP3: 00000000BE200000
BCP4: 000000000005110A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


It happens in numerous situations, in games, on the net or just when my system is sitting idle. The computer is fairly new, only a few months old and as far as I can tell all the drivers are up to date. I've run AVG and Malwarebytes, memtest and disk error checks, all come up clean so I am at a loss as to what's causing it.

My old computer used to bluescreen under similar circumstances (can't remember if the error was the same), I assumed it was down to my WPN111 wireless adaptor which would need to be reset and cut out randomly but that has been replaced and the problem persists.

Win 7 Home Premium 64bit
Original OS
Pre0installed but I have the CD
2-3 months old

dmp files / reports attached

Thanks in advance.

My System SpecsSystem Spec
.

15 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

BugCheck 0x124

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
15 Jun 2012   #3

Windows 7 Home Premium 64bit
 
 

Ok, I'll try and work my way through that. Thanks for your help.
My System SpecsSystem Spec
.


15 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know if you need any help as you go or if you find the problem.
My System SpecsSystem Spec
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 Random / frequent BSOD





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