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Windows 7: BSOD when startup Adobe Illustrator or Adobe Contribute


14 Jun 2012   #1

Windows 7 64 bit
 
 
BSOD when startup Adobe Illustrator or Adobe Contribute

On 9-June-2012 our Dell XPS 8300 started getting the BSOD when trying to open Adobe Illustrator or Adobe Contribute. From January 2012 through 9-June we have had no trouble with Adobe. We have not added any new software or hardware around the 9-June timeframe. The ONLY time we get the BSOD is when starting one of these two products. We never get the BSOD at other times. We DON'T get this error when we start Adobe Photoshop. On 14-June I installed the latest video driver, but that did not help. I have run chkdsk /r /f and memtest and I have tested the video memory.....all without errors.

I've attached all the files I believe you need.

PC Information
Model Dell XPS 8300
OS Windows 7 Home Premium (service pack 1)
Ram 12gb
System 64 bit
Video card Nvidia GeForce GT530

This machine was purchased new from Dell in January 2012 and put into service.

Thank you in advance for your help!

This is a business computer (my boss's) and help would be great! I have run out of ideas on my own.


My System SpecsSystem Spec
.

15 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
DW1501 Wireless-N WLAN Half-Mini Card	PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&AA4FEAE&0&00E0	This device is disabled.
Is the above disabled device intentional? If so, why?

Please enable the above device and update its drivers from the Dell support site.


Problematic Software:
Code:
Start Menu\Programs\PC Tools Registry Mechanic	Public:Start Menu\Programs\PC Tools Registry Mechanic	Public
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


The following drivers should probably be updated:
Code:
BrSerId.sys Sun Aug 6 19:51:11 2006 (44D69C8F)
BrUsbSer.sys Wed Aug 9 06:11:02 2006 (44D9D0D6)
wdcsam64.sys Wed Apr 16 02:39:08 2008 (4805BB2C)
adfs.SYS Thu Jun 26 14:52:37 2008 (48640195)
BrSerId.sys
BrUsbSer.sys
wdcsam64.sys
adfs.SYS


All crashes point to your Acronis Virtual Disk Storage Filter driver. Make sure you have the most up to date version of the Acronis software. If you do not, uninstall your version and obtain the latest version. If you already have the latest version, try uninstalling it, downloading a fresh copy of the installer, and re-installing it. The software may be corrupted.
My System SpecsSystem Spec
18 Jun 2012   #3

Windows 7 64 bit
 
 

Writhziden,

I did the following things.
1. I uninstalled the Acronis software. Made sure everything I could find was off the hard drive.
2. Activated the DW1501 wireless device.
3. I uninstalled the BrSerId.sys and BrUsbSer.sys drivers and reinstalled the latest drivers from the manufacture's website.
4. I was getting nervous about updating the other two drivers so I did NOT update them.

The bad news I still have exactly the same problem. Every time I try to start adobe illustrator or adobe contribute, I get the BSOD. After I updated the two BR* drivers, the BSOD of death happens almost immediately after I launch the applications. Before I updated the drivers it would get part way into the applications before it would go to BSOD.

I've attached a new set of dump/report files.

Thank you for your time and help on this, I hope we can fix this! I have no idea where to start.
My System SpecsSystem Spec
.


19 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Still recommend removing the following software:
Code:
Start Menu\Programs\PC Tools Registry Mechanic	Public:Start Menu\Programs\PC Tools Registry Mechanic	Public

All crashes still point to your Acronis Virtual Disk Storage Filter driver. I would recommend removing the software to test.


The crashes may also be related to McAfee. The installation could be corrupted. Re-install with the following method:

If re-installing McAfee does not resolve it, try replacing it:
My System SpecsSystem Spec
20 Jun 2012   #5

Windows 7 64 bit
 
 

Writhziden,

I realized yesterday that even though I did an uninstall on Acronis, there were still drivers and registry entries for the Acronis software. I have since cleaned up the drivers and registry entries.

I uninstalled 'PC Tools Registry Mechanic', McAfee and Norton Security Scan and then I had to do a system restore. I was able to uninstall McAfee the second time and Norton tried to uninstall, but I don't think anything got removed. PC Tools Registry won't let me do an uninstall, says a file is missing....my guess is it did not get recovered correctly when I did a system restore.

I am still getting the BSOD but now I get a different possible driver. it looks like the debug tools thinks partmgr.sys could be the problem. Please take a look and let me know your thoughts.

Thank you very much for your time and effort.
My System SpecsSystem Spec
20 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Code:
Start Menu\Programs\Accessories\RegZooka	DonDell2012\Don:Start Menu\Programs\Accessories\RegZooka	DonDell2012\Don
Start Menu\Programs\PC Tools Registry Mechanic	Public:Start Menu\Programs\PC Tools Registry Mechanic	Public
This is looking more and more like you damaged your Windows system beyond repair by using the above software. I didn't even notice the first one the first couple times... Time to Clean Reinstall - Factory OEM Windows 7

If you are still under warranty, I would advise: DELL Windows 7 PC Restore
My System SpecsSystem Spec
09 Jul 2012   #7

Windows 7 64 bit
 
 

Hi Writhziden,

Thank you for all your help with this issue. I did use the Dell Windows 7 PC Restore and that worked fine. I then restored my last system image prior to when the problem began and everything is good. Again, thank you for all your time and effort in diagnosing this issue.
My System SpecsSystem Spec
09 Jul 2012   #8

Windows 7 Home Premium 64 Bit
 
 

You're welcome.

Excellent news!! Glad to see it solved!!!
My System SpecsSystem Spec
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 BSOD when startup Adobe Illustrator or Adobe Contribute




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