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Windows 7: BSOD going off random, error IRQL_NOT_LESS_OR_EQUAL


14 Jun 2012   #1

Windows 7 Ultimate x64
 
 
BSOD going off random, error IRQL_NOT_LESS_OR_EQUAL

Hello all.

I have come to this forum because of a problem that has been troubling me so much lately.

I have Windows 7 Ultimate x64 and every now and then I get a BSOD. I didn't know what was the problem, but I suspected that the hard drive was bad. I ran the CHKDSK and everything but it didn't solve the problem. I then bought a new hard drive, an SSD one and I bought it two weeks ago. It ran smoothely but after a couple of days it still pops up a BSOD. Please help I don't know what to do anymore. I did a clean re-install of the system a week ago but it didn't help. I didn't overclock anything, everything is on its normal speeds and temperatures.

My computer configuration is:

Asus P5B motherboard SATA1
Intel Core2Duo E7600 @ 3.06 GHZ
Geforce GTS250 /w 512 MB GRAM with the latest drivers
Mushkin SSD 64GB
4GB RAM Kingston HyperX DDR2

In the zip file are the WhoCrashed Reports, minidumps and a System Report File.

Thank you in advance for the assistance.

My System SpecsSystem Spec
.

15 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problematic Software:
Code:
RivaTuner
  • MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software.


Driver that needs to be updated:
Code:
ASACPI.sys Sun Mar 27 20:30:36 2005 (42476C4C)
Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Scroll down the page and click Utilities
  3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  4. Search for "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (without quotes)
  5. Download and install the driver.
  6. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)


You also have a Compro HID device that is out of date. Please update the drivers or remove the HID device. Compro Technology, Inc.


Crashes point to a number of causes, but the above could be causing them. Take care of those first.
My System SpecsSystem Spec
15 Jun 2012   #3

Windows 7 Ultimate x64
 
 

Thank you for the assistance. I think that the Rivatuner has nothing to do with it because the same BSOD was happening before I installed the software, but I uninstalled it just in case. I updated the drivers for the ASACPI.SYS and for Compro HID device. I will let you know if the problems continues to happen. One more thing: should I run the memtest just in case? I don't think that the RAM memory is the problem but should I run it overnight just to rule out that possibility? Thank you for the help.
My System SpecsSystem Spec
.


15 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're very welcome.

It is up to you, of course. You may run Memtest86+ if it would make you feel more confident with your system.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
15 Jun 2012   #5

Windows 7 Ultimate x64
 
 

Thank you for the assistance but just now another BSOD has popped up. Now it is a locale 9242. The minidump for the last BSOD is in the attachment. I've also turned off the Memory Remap in the BIOS, because before these random crashes I didn't have the Memory Remap turned on. The CPU temp is at 65 degrees Centigrade, is that good temperature?
My System SpecsSystem Spec
15 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

CPU temp at idle, or under load? Under load (gaming, video converting, etc.), 65 C is a good temperature. In idle, that would be a bit high.


The Memory Remap may have been causing issues with the system if things are not configured correctly or you have a hardware incompatibility. See if it helps.


Crash only indicates there is a driver that is causing issues. It does not say which driver (ntkrnlmp.exe is a Windows process, so not a likely culprit; if it were, you probably would not be able to start Windows). I still suspect it may be related to the TV device from Compro Technology, Inc.. It could also be due to the memory remapping as you suspect. We'll have to wait and see.
My System SpecsSystem Spec
15 Jun 2012   #7

Windows 7 Ultimate x64
 
 

CPU temp is 65 C at idle, in BIOS. Could this be the problem? And what are you suggesting that I should do about the TV device? Should I take it out? Also, I turned the Memory Remap on again because as soon as I turned it off and the system booted up, as soon as I started multitasking, the computer froze, it didn't BSOD but it just froze. I was watching a video on youtube and downloading a video game. And as I turned the Remap on, the computer started to work normally. Maybe the computer uses too much of the RAM memory, although I think this is unlikely, because I don't believe that these two things could use so much RAM. I don't have so much applications working in the background aswell. Thanks so much for the help, I will test the RAM overnight and we will see if there could be some problem with it.
My System SpecsSystem Spec
15 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

I would recommend removing the TV device to at least test whether it helps. You don't have to do it as a troubleshooting step right now, but at some point when you feel comfortable doing so, it is advised.

For the RAM, try clearing your CMOS by going into the BIOS, going to the EXIT screen, choosing Load Setup/Optimized Defaults, saving, and exiting the BIOS. See if that provides more stability.

Additionally, it may help to see if your RAM is compatible and settings are configured properly. After clearing the CMOS, please download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
15 Jun 2012   #9

Windows 7 Ultimate x64
 
 

I've cleared the CMOS already, and it didn't help. Here are the screenshots.
My System SpecsSystem Spec
15 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

You do have some mix and match RAM in your system. Did you upgrade the RAM at any time?
My System SpecsSystem Spec
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 BSOD going off random, error IRQL_NOT_LESS_OR_EQUAL




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