BSOD just browsing web on Firefox. 0x3b

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  1. Skullpuck
    Posts : 14
    Windows 7 Ultimate x64
       New #1

    BSOD just browsing web on Firefox. 0x3b


    Hello,

    I'm starting to have BSOD win32k.sys again. I have attached the required files.

    When the crash happened I wasn't doing anything intensive. The only application I had open was Firefox and I was reading a page at the time. I was not interacting with Firefox at all.

    Thanks for any help you can give.

    Code:
    Is Windows 7 . . . - 64 bit - the original installed OS on the system? Yes - an OEM or full retail version? TechNet download - OEM = came pre-installed on system - Full Retail = you purchased it from retailer   - What is the age of system (hardware)? 2 years - What is the age of OS installation (have you re-installed the OS?) May 2011
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  3. James7679
    Posts : 1,413
    Windows 7 Home Premium x64
       New #2

    Hello skullpuck, your upload did not include any .dmp files. Please ensure that you have your mini dumps configured properly.

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. Click the Advanced tab, and then click Settings under Startup and Recovery.
    4. In the Write debugging information list, click Small memory dump (64k).
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  4. Skullpuck
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    It was already set to Small memory dump (256k). I don't have a Small memory dump (64k) option in the drop-down list.

    There's nothing else I can do to find out what happened?
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  6. James7679
    Posts : 1,413
    Windows 7 Home Premium x64
       New #4

    if you navigate to C:>Windows>Minidump are there any .dmp files there? If so, Zip them up and attach them to your next post.
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  7. James7679
    Posts : 1,413
    Windows 7 Home Premium x64
       New #5

    Actually, I'm sorry, I forgot you won't be able to do it like that, follow this tut. please.
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  8. Skullpuck
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #6

    There is nothing in the minidump folder.

    What am I doing wrong? I had it set up correctly.
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  10. James7679
    Posts : 1,413
    Windows 7 Home Premium x64
       New #7

    Will try and get a second opinion.
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  11. James7679
    Posts : 1,413
    Windows 7 Home Premium x64
       New #8

    The Event Viewer logs indicate that you may have, either, bad sectors or corruption on your HDD. Please follow this tutorail.

    Also, please stop using CCleaner, at least until the troubleshooting is done. It's not necessary and is erasing things that we need to see.
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  12. Skullpuck
    Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       New #9

    I haven't used CCleaner in awhile. I will not use it until we are done.

    If it has to do with my hard drive I think I may have a reason. I recently switched my drive configuration from a RAID-5 to a normal IDE setup. When I did this I just backed up my RAID-5 data, converted my disks to IDE, then reimaged one drive with the contents of the RAID 5 setup. It seemed to work and I didn't really have any issues until just recently.

    I am currently running the Check disk on all 4 of my drives and will let you know the results.
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  13. James7679
    Posts : 1,413
    Windows 7 Home Premium x64
       New #10

    Well, it's possible that it didn't go as smoothly as you thought. First, there is no reason for you to use any sort of RAID configuration on your home PC. Second, I doubt it will fix anything, but after the Disk Check finishes, try running SFC /SCANNOW Command - System File Checker

    EDIT: SFC should be run up to three times, be sure to reboot between each run.
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