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Windows 7: BSOD just browsing web on Firefox. 0x3b

15 Jun 2012   #1

Windows 7 Ultimate x64
 
 
BSOD just browsing web on Firefox. 0x3b

Hello,

I'm starting to have BSOD win32k.sys again. I have attached the required files.

When the crash happened I wasn't doing anything intensive. The only application I had open was Firefox and I was reading a page at the time. I was not interacting with Firefox at all.

Thanks for any help you can give.

Code:
Is Windows 7 . . . - 64 bit - the original installed OS on the system? Yes - an OEM or full retail version? TechNet download - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? 2 years - What is the age of OS installation (have you re-installed the OS?) May 2011


My System SpecsSystem Spec
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15 Jun 2012   #2

Windows 7 Home Premium x64
 
 

Hello skullpuck, your upload did not include any .dmp files. Please ensure that you have your mini dumps configured properly.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. In the Write debugging information list, click Small memory dump (64k).
My System SpecsSystem Spec
15 Jun 2012   #3

Windows 7 Ultimate x64
 
 

It was already set to Small memory dump (256k). I don't have a Small memory dump (64k) option in the drop-down list.

There's nothing else I can do to find out what happened?
My System SpecsSystem Spec
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15 Jun 2012   #4

Windows 7 Home Premium x64
 
 

if you navigate to C:>Windows>Minidump are there any .dmp files there? If so, Zip them up and attach them to your next post.
My System SpecsSystem Spec
15 Jun 2012   #5

Windows 7 Home Premium x64
 
 

Actually, I'm sorry, I forgot you won't be able to do it like that, follow this tut. please.
My System SpecsSystem Spec
15 Jun 2012   #6

Windows 7 Ultimate x64
 
 

There is nothing in the minidump folder.

What am I doing wrong? I had it set up correctly.
My System SpecsSystem Spec
15 Jun 2012   #7

Windows 7 Home Premium x64
 
 

Will try and get a second opinion.
My System SpecsSystem Spec
15 Jun 2012   #8

Windows 7 Home Premium x64
 
 

The Event Viewer logs indicate that you may have, either, bad sectors or corruption on your HDD. Please follow this tutorail.

Also, please stop using CCleaner, at least until the troubleshooting is done. It's not necessary and is erasing things that we need to see.
My System SpecsSystem Spec
15 Jun 2012   #9

Windows 7 Ultimate x64
 
 

I haven't used CCleaner in awhile. I will not use it until we are done.

If it has to do with my hard drive I think I may have a reason. I recently switched my drive configuration from a RAID-5 to a normal IDE setup. When I did this I just backed up my RAID-5 data, converted my disks to IDE, then reimaged one drive with the contents of the RAID 5 setup. It seemed to work and I didn't really have any issues until just recently.

I am currently running the Check disk on all 4 of my drives and will let you know the results.
My System SpecsSystem Spec
15 Jun 2012   #10

Windows 7 Home Premium x64
 
 

Well, it's possible that it didn't go as smoothly as you thought. First, there is no reason for you to use any sort of RAID configuration on your home PC. Second, I doubt it will fix anything, but after the Disk Check finishes, try running SFC /SCANNOW Command - System File Checker

EDIT: SFC should be run up to three times, be sure to reboot between each run.
My System SpecsSystem Spec
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 BSOD just browsing web on Firefox. 0x3b




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