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Windows 7: BSOD after plugin of External HD


15 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD after plugin of External HD

Unsure of cause - I plugged in an external HD and was accessing files from a back-up folder. Left my computer and when I returned the BSOD was up. Restarted and it is now working fine. I have attached the necessary files as per the BSOD Posting Instructions. Sorry I have no further info.

My System SpecsSystem Spec
.

15 Jun 2012   #2
Microsoft MVP

 
 

The 2 latest memory dumps blame your Realtek USB card reader (RtsUStor.sys) driver.
Please:
- look in Device Manager and determine the model number of your USB card reader (RTS5139/RTS5129 or RTS5159/RTS5138)
- download a fresh copy of the driver from here (both USB devices are on this page, as are PCIe - read description carefully!): Realtek
- uninstall the current software from your system.
- install the freshly downloaded drivers
- monitor for further BSOD's.

Your EgisTec Fingerprint Biometrics drivers date from 2009. Please update them also.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

AtiPcie64.sys    Wed Mar 10 09:33:45 2010 (4B97ADC9)
AtihdW76.sys     Fri Sep 24 01:44:48 2010 (4C9C3AD0)
ETD.sys          Tue Apr 13 06:13:18 2010 (4BC443BE)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
NTIDrvr.sys      Mon Apr 19 21:37:59 2010 (4BCD0577)
RTKVHD64.sys     Tue Sep 21 04:09:43 2010 (4C986847)
RtsUStor.sys     Thu Jun 17 05:17:45 2010 (4C19E839)
SBREdrv.sys      Wed Oct 26 12:41:21 2011 (4EA83831)
UBHelper.sys     Tue Jul 06 00:19:26 2010 (4C32AECE)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
athrx.sys        Thu May 06 20:00:58 2010 (4BE3583A)
atikmdag.sys     Thu Oct 28 11:34:12 2010 (4CC997F4)
atikmpag.sys     Thu Oct 28 11:03:39 2010 (4CC990CB)
dc3d.sys         Thu Jul 01 06:07:45 2010 (4C2C68F1)
k57nd60a.sys     Sat May 15 08:51:06 2010 (4BEE98BA)
mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 (4A24F9E2)
mwlPSDNServ.sys  Tue Jun 02 06:07:39 2009 (4A24F9EB)
mwlPSDVDisk.sys  Tue Jun 02 06:15:29 2009 (4A24FBC1)
point64.sys      Tue Jun 29 04:54:31 2010 (4C29B4C7)
sbapifs.sys      Mon Nov 28 21:18:16 2011 (4ED440E8)
sbwtis.sys       Tue Jan 17 03:06:18 2012 (4F152BFA)
usbfilter.sys    Thu Apr 29 06:43:06 2010 (4BD962BA)
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=SBREdrv.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=sbapifs.sys
http://www.carrona.org/drivers/driver.php?id=sbwtis.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050812-24429-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Tue May  8 13:44:14.994 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:14.648
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
BugCheck F7, {fffff881c107aaa2, f880058392aa, ffff077ffa7c6d55, 0}
Probably caused by : RtsUStor.sys ( RtsUStor+32a8e )
DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
BUGCHECK_STR:  0xF7
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xF7_MISSING_GSFRAME_RtsUStor+32a8e
Bugcheck code 000000F7
Arguments fffff881`c107aaa2 0000f880`058392aa ffff077f`fa7c6d55 00000000`00000000
BiosVersion = V2.06
BiosReleaseDate = 12/02/2010
SystemManufacturer = Acer
SystemProductName = Aspire 5552
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061512-54491-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jun 15 13:18:10.292 2012 (UTC - 4:00)
System Uptime: 0 days 2:13:35.946
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
BugCheck F7, {fffff883fce81bc0, f88009a9462f, ffff077ff656b9d0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : RtsUStor.sys ( RtsUStor+32a8e )
DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
BUGCHECK_STR:  0xF7
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xF7_MISSING_GSFRAME_RtsUStor+32a8e
Bugcheck code 000000F7
Arguments fffff883`fce81bc0 0000f880`09a9462f ffff077f`f656b9d0 00000000`00000000
BiosVersion = V2.06
BiosReleaseDate = 12/02/2010
SystemManufacturer = Acer
SystemProductName = Aspire 5552
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``

My System SpecsSystem Spec
15 Jun 2012   #3

Windows 7 Home Premium 64bit
 
 

Thanks for your reply. OK looking under Device Manager I can find no reference to a Realtek USB card reader. The only device I have from Realtek is 'Realtek High Definition Audio' under 'Sound, video and game controllers'. I downloaded the ReaderChecker from the above website that you posted and it stated 'Sorry,no realteak cardreader is found!'
Am I missing something?
My System SpecsSystem Spec
.


15 Jun 2012   #4
Microsoft MVP

 
 

The Aspire 5552 has a card reader and the driver is here: Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5552
I don't like these drivers as they're not as updated as the one's at the Realtek site - but they're better than nothing.

If you've tried both of the USB drivers from the Realtek site, then try those from the Acer site.
My System SpecsSystem Spec
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 BSOD after plugin of External HD




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