Looking for help diagnosing 2 recent BSOD

peppergomez · 15 Jun 2012

For the 2nd time in as many sessions, my computer has suffered a BSOD while I was doing rudimentary tasks in Windows. It hangs for a min, the picture on each of my monitors disappears sequentially, then BSOD appears, but doesn't stay onscreen long enough for me to read and retain the info. I am primarily interested in determining if it's GPU related, since I have been experiencing lockups and DX diag crash messages during a few games.

During the most recent BSOD, the commuter hadn't been on for very long, it was during the evening when temps we cooler, GPU temps were in the 50s, and I was only wokring in MS Word. Tonight it BSOD immediately after I pressed the Show Desktop button in the lower right taskbar, as if my comp freaked at processing such a task.

I read the guidelines for submitting crash reports and so have zipped up the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML into a ZIP file. There's a sea of information in the PERFMON HTML so I am not sure how to parse it, and the NT6_BSOD has so many files in it that I'm unsure where to begin. Any suggestions on how I can understand these docs would be appreciated.

I also included screenshots of DirectX function errors I have encountered during games, in case anyone has any ideas about what might be causing them, and some recurring Errors that appear in Event Viewer.

Thanks all.

Mobo ASUS MAXIMUS IV EXTREME (REV 3.0)
Memory CORSAIR XMS3 8GB DDR3
GPU 2 MSI R6970 Lightning Radeon HD 6970 2GB
CPU Intel Core i7-2600K Sandy Bridge 3.4GHz (3.8GHz)
Drives 2 HITACHI Deskstar 3TB 2 Crucial 256 GB SSD Displays 2 Dell Ultrasharp 2007fp 1 HP ZR30w
UPS Cyberpower PP2200SW
PSU Antec High Current Pro HCP-1200 1200W
Case COOLER MASTER CM Storm Trooper
Drive LITE-ON Black 12X Blu-ray
CPU cooler Noctua 6 Dual Heatpipe
Fans COOLER MASTER SickleFlow 120
OS Windows 7 Premium

usasma · 16 Jun 2012

Here's the info that I post with the memory dump output:

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

Let's start with the reports.

AMD High Definition Audio is having issues. Please uninstall the current drivers and then install a fresh copy downloaded from the AMD website

ArcSec has configuration issues. Please uninstall it. It most likely belongs to your ArcSoft TotalMedia Theatre 5 driver. This was present in one of your screenshots also.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

The WER section of MSINFO32 shows lot's of STOP 0x116 and 0x117 error messages (video). Please start with the troubleshooting suggestions in this topic: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

I see that you have Furmark installed - have you run it? Does it show any problems? What temps did it show? What temps did it level out at?

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Win7 systems. Please uninstall it.

If overclocking, please stop and return the system to default values. Once we're done troubleshooting and the system is again stable - feel free to resume overclocking.

Both memory dumps show STOP 0x116 blaming your ATI drivers. Please follow the advice above (the paragraph about the WER errors in MSINFO32).

ElRawDsk.sys (RawDisk Driver by EldoS Corporation) dates from 2008 - please either remove that program from your system or install an updated, Win7 compatible version. More info at the links towards the bottom of the page.

Your CH Products joysticks drivers (and other flight-sim related controllers) date from 2008 (chdrvr01.sys, chdrvr02.sys, chdrvr03.sys)(also in one of the screen shots). Please either remove that program from your system or install an updated, Win7 compatible version. More info at the links towards the bottom of the page.

Your Marvell controller drivers date from September of 2011. There are newer versions available on the web. Please update them if possible (as this may relate to SSD issues). If you can't find them, post back and we'll see what else we can do.

Western Digital software drivers date from 2008. Please uninstall it.

Razer drivers date from Dec 2010. I'm unsure of the cut-off date for those older drivers causing issues - so please check at the Razer website to see if there are any more updated drivers available.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ASFLTDrv64.sys     Thu Sep 16 04:30:49 2010 (4C91D5B9)
AiCharger.sys      Wed Oct 20 08:00:33 2010 (4CBED9E1)
AsIO.sys           Mon Aug 23 21:53:02 2010 (4C7325FE)
AsUpIO.sys         Mon Aug 02 22:47:59 2010 (4C57835F)
AtihdW76.sys       Thu Feb 23 07:30:12 2012 (4F463154)
CORSGKB.sys        Mon Jun 20 22:38:24 2011 (4E000420)
EUBKMON.sys        Thu Dec 22 09:58:56 2011 (4EF345B0)
ElRawDsk.sys       Sat Jul 26 13:59:09 2008 (488B65ED)
EuFdDisk.sys       Thu Dec 22 09:59:00 2011 (4EF345B4)
HECIx64.sys        Tue Oct 19 19:33:43 2010 (4CBE2AD7)
HWiNFO64A.SYS      Thu May 10 09:05:19 2012 (4FABBD0F)
ICCWDT.sys         Wed Aug 18 04:27:45 2010 (4C6B9981)
MpFilter.sys       Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys       Tue Dec 13 05:24:54 2011 (4EE727F6)
RzSynapse.sys      Wed Dec 15 05:32:19 2010 (4D089933)
Tosrfhid.sys       Sun Aug 29 21:22:44 2010 (4C7B07E4)
VDiskBus64.sys     Mon Sep 20 23:22:53 2010 (4C98250D)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys       Thu Apr 05 21:48:25 2012 (4F7E4B69)
atikmpag.sys       Thu Apr 05 21:10:44 2012 (4F7E4294)
chdrvr01.sys       Mon Jan 12 23:14:46 2009 (496C1536)
chdrvr02.sys       Sun Nov 23 00:35:52 2008 (4928EBB8)
chdrvr03.sys       Sun Nov 23 00:36:00 2008 (4928EBC0)
dump_iaStor.sys    Tue Nov 29 22:39:19 2011 (4ED5A567)
e1c62x64.sys       Wed Nov 30 18:09:31 2011 (4ED6B7AB)
e1q62x64.sys       Thu Oct 13 21:21:37 2011 (4E978EA1)
eubakup.sys        Thu Dec 22 09:58:33 2011 (4EF34599)
eudskacs.sys       Thu Dec 22 09:58:29 2011 (4EF34595)
iaStor.sys         Tue Nov 29 22:39:19 2011 (4ED5A567)
jraid.sys          Thu May 19 03:55:18 2011 (4DD4CCE6)
mvs91xx.sys        Mon Sep 19 07:31:51 2011 (4E772827)
mvxxmm.sys         Mon Sep 19 07:31:37 2011 (4E772819)
npusbio_x64.sys    Fri Aug 28 10:31:37 2009 (4A97EA49)
nusb3hub.sys       Mon Oct 24 20:57:37 2011 (4EA60981)
nusb3xhc.sys       Mon Oct 24 20:57:38 2011 (4EA60982)
rikvm_38F51D56.sys Fri Oct 29 06:52:09 2010 (4CCAA759)
tosporte.sys       Tue Jun 16 06:48:47 2009 (4A37788F)
tosrfbd.sys        Tue Aug 30 00:48:47 2011 (4E5C6BAF)
tosrfcom.sys       Sun Nov 28 21:44:26 2010 (4CF3138A)
tosrfusb.sys       Thu Jan 27 01:25:22 2011 (4D410FD2)
wdcsam64.sys       Wed Apr 16 04:39:08 2008 (4805BB2C)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-27175-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 16:02:17.558 2012 (UTC - 4:00)
System Uptime: 0 days 3:47:52.370
BugCheck 116, {fffffa800ebd5010, fffff88004766768, 0, d}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0ebd5010 fffff880`04766768 00000000`00000000 00000000`0000000d
BiosVersion = 2302
BiosReleaseDate = 02/16/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3411
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061512-26722-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Fri Jun 15 01:05:18.984 2012 (UTC - 4:00)
System Uptime: 1 days 8:58:12.685
BugCheck 116, {fffffa800dc02010, fffff880046d4768, 0, d}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0dc02010 fffff880`046d4768 00000000`00000000 00000000`0000000d
BiosVersion = 2302
BiosReleaseDate = 02/16/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3411
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``