Asus u56e Laptop Hangs/Freezes

dswhite85

New member
I have an Asus u56e laptop I got back in December 2011, and recently I did I clean reinstall of my system because it kept freezing and locking up while simply just browsing the web and listening to iTunes. I don't use this laptop for games, but after the clean install, I updated all my drivers, software, windows updates, etc. and I still get hangs and freezes that last 5 seconds to sometimes a full minute and all I'm doing is listening to music and browsing websites with maybe two or three tabs open in Firefox. I really have absolutely no idea what could be wrong so I came here seeking any kind of much needed help and assistance. I don't have a lot of programs installed and I don't run a lot of programs at once, just maybe one or two apps usually. My problem is I will be browsing on Firefox listening to music, then iTunes will hang for a few seconds and the music freezes, then Firefox freezes too sometimes for a few seconds also, then it goes back to normal, and this happens very very frequently to the point of frustration and I simply don't understand why a new clean laptop would have an issue such as this. Bad hard drive? Bloatware from Asus? I haven't the slightest idea, but any help would be much appreciated! Thanks in advance.
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
dswhite,
Welcome to SevenForums.

Double-posting is extremely frowned upon.

Please do not double post. I've reported the double-post and I'm sure the two will be merged.

Submit the following please:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
My apologizes for the double post. Thank you for the quick reply though. Here is what you asked for from CCleaner hope it helps.
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
UNINSTALL

Code:
Bonjour	Apple Inc.	6/4/2012	2.00 MB	3.0.0.10
Device Doctor v2.1	Device Doctor Software Inc.	6/9/2012	55.4 MB	2.1
DriverEasy 3.11.3	Easeware	6/10/2012	4.97 MB	3.11.3.0
FileHippo.com Update Checker		6/9/2012		
JetClean	BlueSprig	6/11/2012	15.9 MB	1.2.0
µTorrent		5/27/2012		3.1.3

REBOOT!


REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:
How cyber criminals infect victims via P2P with pirated software on Vimeo
Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware

I strongly recommend that you uninstall:
µTorrent
BitTorrent
Vuze
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Sorry about missing links. Will switch back to Firefox. Chrome has a bug.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
WIN | type MSCONFIG |ENTER| STARTUP tab

Uncheck ALL except for:
Code:
MSC    "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
SynTPEnh    %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

REBOOT!
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Go back in to the list of scheduled tasks in CCleaner and DISABLE ALL.

REBOOT!
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
I just did everything you suggested. Anymore suggestions or now do we sit and wait to see if anything does or doesn't happen :p
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
I await your report that all is well.

If it isn't then once again run ccleaner to generate a fresh set of files to upload.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Firefox and iTunes keep on freezing and hanging my system still, so here's my updated CCleaner logs for you.
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
!. Run SFC /SCANNOW three times
2. run chkdsk over all drives
3. defrag your disk.

What I would do is to simply uninstall all of the bloatware from ASUS. Every bit of it. I've done this before on an asus netbook and sure enough the system ran better.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Since it is summer, you might want to use Speccy to keep an eye on your temps.

Take a can of compressed air and blow it into every opening you can find (with no power and battery removed).
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
I ran the sfc scannow and it said my drive had some error/vulnerabilities that it was NOT able to fix. Any thoughts? All my asus bloatware is gone except for one or two essential ones
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
Run SFC /scannow THREE times.

Then run CMD.EXE, navigate to C:\windows\logs\cbs
run following command:
FINDSTR /C:"[SR]" CBS.LOG > %USERPROFILE%\DESKTOP\SFCDETAILS.TXT

after exiting from the command shell, then
upload the sfcdetails.txt file that will be on your desktop.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Here it is now
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
dswhite,
Which Chinese language components are your using?

Code:
Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
I wasn't aware I was using any Chinese components, my system is run in English
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
Code:
1. run chkdsk over all drives
2. defrag your disk.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Ran check disk and defragged my hard drive. Songs in iTunes keep freezing/hanging for a few seconds very frequently and Firefox still hangs as well. Ive uninstalled and reinstalled them and still the same. My CPU usage is between 10-20% when I'm on firefox/itunes, I feel like thats a bit high. When I run Speccy, takes about 5-10 seconds for all the info to load up and it says in the summary that my CPU is 50 degrees Celsius, motherboard is 54 degrees, and my HDD is 36%, dunno if that's relevant. It's just frustrating its like my laptop hangs on itself every like 5-10 minutes :confused:, but I appreciate you continued support.
 

My Computer

Computer Manufacturer/Model Number
Asus U56E
OS
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 @ 2.40GHz
Motherboard
ASUSTeK Computer Inc. U56E (CPU 1)
Memory
6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
Generic PnP Monitor - Intel(R) HD Graphics 3000
Sound Card
Realtek High Definition Audio
Hard Drives
625GB Western Digital WDC WD6400BPVT-80HXZT3 (SATA)
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