Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD HP Slimline Desktop S5710f

16 Jun 2012   #1

Windows 7 Home Premium 64 bit
BSOD HP Slimline Desktop S5710f

My computer keeps on blue screening and I know when blue screening generally happens that it is usually the RAM or the video card. I tried running the MemTest86 using a USB stick and a CD-ROM and it does not boot when restarting the computer. Tried looking at the BIOS to enable USB and setting the priority so the CD-ROM will load first, and still does not work. I just recently installed another 2 GB of ram in my desktop which is a different manufacturer than the other 2 GB of ram that is in there. Could this be an issue why it is blue screening? The video card is a built-in motherboard. When computer restarts and Windows loads, here is the error message and code that it comes with below:

If anyone can help with this issue, it would be greatly apperciated. Very annoying

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP2: FFFFF80002CA14E5
BCP3: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Users\My Name\AppData\Local\Temp\WER-51386-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

My System SpecsSystem Spec

16 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Yes, installing RAM that is not the same model, timings, voltages, etc. as the RAM already in the system can cause instability. Remove the new RAM to test.

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec

 BSOD HP Slimline Desktop S5710f

Thread Tools

Similar help and support threads
Thread Forum
Price Breakthrough on Acer Core i5 Slimline Desktop
Acer Veriton VX2631-UR12 Desktop PC - Intel Quad Core i5-4440 3.10GHz, 4GB DDR3 Memory, 500GB HDD, DVDRW, Windows 7 Home Premium 64-bit - DT.VKCAA.003 at You could add in an SSD and another 4gb RAM and for under $500 have a faster PC than an expensive rig without an SSD.
General Discussion
Slimline blue ray player connection
A friend of mine has just given me a nice Sony blue ray player/burner from his old laptop.My question is what cable do I need to connect it to my pc via usb?Is it one of these? USB 2.0 Male to Mini SATA Female Data Cable
Hardware & Devices
I need an upgraded card for my HP Slimline s5200.
I would like to upgrade my graphics card so at least I have DVI output (it only has VGA now). This machine is a slimline so there is a room issue and more importantly it only has a 220 watt power supply. Any suggestion would be appreciated. Thanks and here is my machine: HP Pavilion...
Graphic Cards
Issue with brand new HP Pavilion Slimline
Good evening all. We just replaced my wife's failing Apple iMac with an HP Pavilion Slimline computer. We took it out of the box today and set it up around 5 P.M. Shortly after setup, 5 crashes occurred by 10:30 P.M. Posted below is information from the crash log as well as the dump file. If...
BSOD Help and Support
HP Slimline - Graphics/Wei problem.
Hi there, firstly may i just say i am not overly computer literate so i apologise in advance. I am having issues with my WEI and my graphics card in general, i was told (mis-informed) upon purchase that this maching would be ok for gaming, especially if i upgraded the graphics card. From...
Performance & Maintenance

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:37.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App