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Windows 7: BSOD Randomly at night AND Sometimes while installing certain games.


16 Jun 2012   #1

Windows 7 home premium 64 bit
 
 
BSOD Randomly at night AND Sometimes while installing certain games.

Hello everyone,
I have a custom built PC that no longer then a week old. It BSOD randomly at night and sometimes while i am installing certain games. I know how to build Computers and do a good bit of work with them...but this so far has stumped me.

Spec Info:
OS -Windows 7 home premium 64 bit CPU -I5 3570k Motherboard- Asrock Z77 extreme 4 Memory- 8 GB dual channel Patriot memory Graphics Card(s)- SLI GTX 260 Black edition Sound Card- None (On Board) Monitor(s) Displays- 20 inch HP w2007 Hard Drives- SSD boot drive 60 GB agility, Secondary 400 GB SATA HDD PSU- 1000 WATT XION gaming series Case- Thermaltake Cooler case Cooling- CPU water cooled Waterpro 2.0 and everything else Air cooled

BSOD Info:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8009C76028
BCP3: 00000000BB800000
BCP4: 0000000000000174
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061612-9344-01.dmp
C:\Users\Master\AppData\Local\Temp\WER-12105-0.sysdata.xml

Any information would greatly be appreciated, also, my graphic cards are know to have certain problems, they have been know to crash computers. Do you think this is the case here? people say they are set for to high voltage so taking them down a little normally fixes the graphic card problem. Should I give it a try or do you think it something else?

My System SpecsSystem Spec
.

16 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Without the crash reports, it is difficult to say what the likely problem is: Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the crash reports.


BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.


Also, if you need further help, remember to please follow the http://www.sevenforums.com/crashes-d...tructions.html.
My System SpecsSystem Spec
16 Jun 2012   #3

Windows 7 home premium 64 bit
 
 
Info

I have Windows 7, 64 bit, home premium. it a Full retail version. All the hardware except the Video cards are less then two weeks old. the OS was installed on my SSD drive less then a week ago.
My System SpecsSystem Spec
.


16 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Your FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package is out of date and should be updated. If you cannot update it, consider removing it at least for testing purposes.

Also, you may consider removing any fast charging applications from ASRock. Those programs conflict with USB power management and can cause instability.


Your Intel storage controller drivers are not as current as they could be. That could cause conflicts with the SSD.


You should also consider doing a power cycle of the SSD. I have seen 0x124 crashes caused by the SSD having problems and the power cycle resolving those problems. The following steps should be carried out and take ~1 hour to complete.
  1. Power off the system.
  2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
  3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
  4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
  5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
  6. Let the computer remain in the BIOS for 20 minutes.
  7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
  8. Leave the drive disconnected for 30 seconds to let all power drain from it.
  9. Replace the drive connection(s) and then do steps 4-8 again.
  10. Repeat steps 1-4.
  11. Start your computer normally and run Windows.

The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
My System SpecsSystem Spec
17 Jun 2012   #5

Windows 7 home premium 64 bit
 
 

thank you for your help so far, once I use your advice I will respond back to let you know how things are going.
My System SpecsSystem Spec
17 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know if you need any further help as you go or if you solve the problem.
My System SpecsSystem Spec
17 Jun 2012   #7

Windows 7 home premium 64 bit
 
 

Quick update, So far I have had no BSOD. i have uninstalled most of the optional programs that came on the disc, I don't use them anyway so it less things to worry about. I also did a power cycle, so far everything good, my PC was on all night and afternoon so far and no BSOD. i have not USED any programs or done anything to stress or test the PC yet but so far everything fine, once I have a chance to start using programs and playing games I will update again to let you know how things are going. Once again, THANK you for all your advice.
My System SpecsSystem Spec
17 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Glad to see the system is behaving more stable so far. Thank you for keeping us updated. Look forward to hearing back once you've had a chance to do your normal routine for a longer period of time.
My System SpecsSystem Spec
17 Jun 2012   #9

Windows 7 home premium 64 bit
 
 
:<

Unfortunately, while I was looking something up I have a BSOD I gathered information and maybe something else changed. I have included a new health report, any adivce is very much appreciated.
My System SpecsSystem Spec
17 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Still a 0x124 BugCheck. I would recommend removing the following to test:
Code:
Start Menu\Programs\ASRock Utility\ASRock eXtreme Tuner	Public:Start Menu\Programs\ASRock Utility\ASRock eXtreme Tuner	Public
My System SpecsSystem Spec
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 BSOD Randomly at night AND Sometimes while installing certain games.




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