BSOD Randomly at night AND Sometimes while installing certain games.

Hello everyone,
I have a custom built PC that no longer then a week old. It BSOD randomly at night and sometimes while i am installing certain games. I know how to build Computers and do a good bit of work with them...but this so far has stumped me.

Spec Info:
OS -Windows 7 home premium 64 bit CPU -I5 3570k Motherboard- Asrock Z77 extreme 4 Memory- 8 GB dual channel Patriot memory Graphics Card(s)- SLI GTX 260 Black edition Sound Card- None (On Board) Monitor(s) Displays- 20 inch HP w2007 Hard Drives- SSD boot drive 60 GB agility, Secondary 400 GB SATA HDD PSU- 1000 WATT XION gaming series Case- Thermaltake Cooler case Cooling- CPU water cooled Waterpro 2.0 and everything else Air cooled

BSOD Info:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8009C76028
BCP3: 00000000BB800000
BCP4: 0000000000000174
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061612-9344-01.dmp
C:\Users\Master\AppData\Local\Temp\WER-12105-0.sysdata.xml

Any information would greatly be appreciated, also, my graphic cards are know to have certain problems, they have been know to crash computers. Do you think this is the case here? people say they are set for to high voltage so taking them down a little normally fixes the graphic card problem. Should I give it a try or do you think it something else?

Without the crash reports, it is difficult to say what the likely problem is: Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide us with the crash reports.


BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html and use the following hardware checks to supplement that link.

• If you are overclocking any hardware, please stop.
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  
  
• Run all but the advanced tests with SeaTools for HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html for the crash.


Also, if you need further help, remember to please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html.

Info

I have Windows 7, 64 bit, home premium. it a Full retail version. All the hardware except the Video cards are less then two weeks old. the OS was installed on my SSD drive less then a week ago.

Your FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package is out of date and should be updated. If you cannot update it, consider removing it at least for testing purposes.

Also, you may consider removing any fast charging applications from ASRock. Those programs conflict with USB power management and can cause instability.


Your Intel storage controller drivers are not as current as they could be. That could cause conflicts with the SSD.


You should also consider doing a power cycle of the SSD. I have seen 0x124 crashes caused by the SSD having problems and the power cycle resolving those problems. The following steps should be carried out and take ~1 hour to complete.

1. Power off the system.
2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
6. Let the computer remain in the BIOS for 20 minutes.
7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
8. Leave the drive disconnected for 30 seconds to let all power drain from it.
9. Replace the drive connection(s) and then do steps 4-8 again.
10. Repeat steps 1-4.
11. Start your computer normally and run Windows.

The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.

thank you for your help so far, once I use your advice I will respond back to let you know how things are going.

You're welcome. Let us know if you need any further help as you go or if you solve the problem.

Quick update, So far I have had no BSOD. i have uninstalled most of the optional programs that came on the disc, I don't use them anyway so it less things to worry about. I also did a power cycle, so far everything good, my PC was on all night and afternoon so far and no BSOD. i have not USED any programs or done anything to stress or test the PC yet but so far everything fine, once I have a chance to start using programs and playing games I will update again to let you know how things are going. Once again, THANK you for all your advice.

You're welcome. Glad to see the system is behaving more stable so far. Thank you for keeping us updated. Look forward to hearing back once you've had a chance to do your normal routine for a longer period of time.

:<

Unfortunately, while I was looking something up I have a BSOD I gathered information and maybe something else changed. I have included a new health report, any adivce is very much appreciated.

Still a 0x124 BugCheck. I would recommend removing the following to test:

I removed the software, shortly after it BSOD again. And again twice trying to start Empire Total war and again during the campaign. Could it possibly be the graphics cards? they are running in SLI, but... i have not had problems like these before... though i only ever used one graphic card and it was only for a short time i used the cards... Any more ideas? Temperature wise I don't see anything going over the 60'c mark. CPU stays cool at 30-40.

So I reformatted my HSS and SSD drives and installed windows updated windows and ect... and got another BSOD I did not have my graphic cards in. I think it may be my ram, though every time I try to test my ram they test stops or halts... does this mean the ram bad or is another piece of hardware bad and stopping it? Perhaps it the motherboard... and the memory... at this point I have no clue...

Try removing one of your RAM modules and seeing if you can then run the memory diagnostics without it halting.

As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.

OK we finally have some progress! I ran Prime95, the first test Small FTS was a success, but but when I ran the second test it found a error. I have never used Prime95 so I don't know what files to look at to see what the error was, but there was a hardware error. it says to consult the stress.txt but I dont see that file anywhere... I ran the test for Blend.

More Info: I also tried removing the Rams sticks and just using one at a time, and both stick were not able to get memory tested through memtest86+. When both sticks were out and I turned the PC on the computer (motherboard) picked up there were no memory stick. Does this mean the motherboard fine and it could possible just be the memory? also i tried down clocking the memory speed but that still didn't change anything...

It may be that your RAM is not compatible with the system or that your processor memory controller is bad. We should check compatibility first:

• Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Ok...well the ram was not compatible, I returned it and got ram that was....but...now things are worse then ever... when I run windows memory diagnostic tool, the screen messes up and red lines go across the monitor, if i wait long enough the pc will restart itself, also the computer will cut off when ever i click on options for anything, not all the time but 80% of the time. When I try to install something form a CD it blue screens a lot... does this mean my motherboard bad? also, it seems my top USB 3.0 slotsd on the top of my motherboard no longer work... could be software or idk... any suggestions? Ok, also, my monitor plugged into my motherbaord I do not have my graphics card in or installed, While trying to use Firefox my screen messed up, and black and white lines went across the screen and it froze and restarted....motherboard? also.... when I run Hot Cpu tester it restarts after alittle ways through...i do not know if this is because of the test or just random intervals of restarting, the pc been idling for a couple minutes fine so perhaps the test.

ok.... I talked to Asrock support and they had me change the Voltage now everything more stable, but when I run memory diagnostic it does not go past 1% it freeze and stay there forever....

Windows Memory Diagnostic or Memtest86+?

Either way, it sounds like you still have a hardware problem somewhere. Can you walk us through the voltage changes ASRock guided you through?


It may also help to supply us with your CPU-Z screenshots with the new RAM installed. Those will help us determine whether your timings and voltages are set up correctly.

We Have Found It Outt!!!! haha... it took a lot of hours...and 75$ to figure out my big problems was.... my USB drivers were not updated for the 3.0 USB drivers....causing me to crash when plugging any USB device into my 3.0 USB slots... Well I appreciate all the help man! I truly do, till I have another crazy problem, peace out!