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Windows 7: BSOD at seemingly random intervals


16 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD at seemingly random intervals

BSOD has been appearing seemingly randomly for a few weeks (I'm so on top of getting things fixed). Here's the information from the error report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88004E73A45
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\061612-38828-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-52400-0.sysdata.xml
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I'm using Windows 7 Home Premium 64bit
It's the original OS
OEM, although it was reinstalled a few months ago
Hardware is approximately 3 years old

.zip file attached with all the diagnostic information. Thanks for any help.

My System SpecsSystem Spec
.

16 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

All crashes were caused by your NETw5s64.sys driver, which is your Intel 5100 wifi. I would recommend re-installing the driver with the latest update. You will find the driver in Device Manager under Network adapters. The update you can get from Intel, http://downloadcenter.intel.com/Default.aspx, or from your vendor support site (HP Support).


To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.


If you need further help, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs. Include your HP model with its full designation. There are a lot of DV6 models out there.
My System SpecsSystem Spec
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 BSOD at seemingly random intervals




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