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Windows 7: BSOD when youtube, surf net, Diablo 3 and even when I'm doing nothing


16 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD when youtube, surf net, Diablo 3 and even when I'm doing nothing

As described on thread title, screen will turn blank for a few seconds, recovered and shown the last seen image for about 1 to 2 seconds (but I can't move my mouse cursor) and shortly shows BSOD with some error message showing memory dump and then restarts itself. I've attached the required files and some information that I hope might help. Not sure if there's any difference but the code in BCP1 additional information were different in some BSOD I encountered. Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800D1124E0
BCP2: FFFFF8800462E768
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800D8B9010
BCP2: FFFFF8800462E768
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Windows 7 Home premium 64bit
OEM version purchased and installed on my DIY desktop
Age of system: 1 month
Age of OS installed: 1 month

Intel i5 3570K 3.4GHz 6mb
Asus Maximus V Gene LGA1155
Seagate 1 TB 3.5" 7200RPM 64MB SATA 3
G.SKILL RIPJAWS-X CL9 8GB KIT 12800/1600 (2X4GB) DDR3
OCZ VERTEX 4 128GB 2.5" SSD
SAPPHIRE HD7950 3GB GDDR5 PCI-E 384BIT (OVERCLOCK)
ASUS DRW-24B3ST 24X SATA INT DVD WRITER
SEASONIC X-SERIES 660W MODULAR GOLD PSU

Very well ventilated desktop with 5 fans installed, maximum of 40 degree celsius on CPU and 35 degree on motherboard. Had my motherboard bios, graphics card drivers updated to the latest version which was downloaded from the manufacturers website. I've done a windows memory diagnostic and found no problem as well.

My System SpecsSystem Spec
.

16 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problematic Software:
Code:
Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS E-Green	Jevin-Room\Jevin:Start Menu\Programs\ASUS E-Green	Jevin-Room\Jevin
Start Menu\Programs\ASUS Utility	Public:Start Menu\Programs\ASUS Utility	Public
Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public
Start Menu\Programs\ASUS\ASUS ROG Connect Plus	Public:Start Menu\Programs\ASUS\ASUS ROG Connect Plus	Public
Start Menu\Programs\ASUS\ASUS WebStorage	Public:Start Menu\Programs\ASUS\ASUS WebStorage	Public
Start Menu\Programs\ASUS\ROG GameFirst	Public:Start Menu\Programs\ASUS\ROG GameFirst	Public
  • Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.


Also, you had no .dmp files available. If you ran CCleaner since the crashes, that is the likely reason why the .dmp files are missing. Please refrain from using CCleaner for the duration of our troubleshooting. I cannot give too specific steps without the .dmps, but I can provide information on the BugCheck 0x116 code you are getting.




All of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.





warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Your crashes were all 0x116 Video TDR Error crashes:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
16 Jun 2012   #3

Windows 7 Home Premium 64bit
 
 

alright, it just happened and I've attached another copy. Hope it could be useful. Thanks for the help again, running the sfc scan now.
My System SpecsSystem Spec
.


16 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Other than the ASUS utilities and the 0x116 BugCheck crash, I do not see anything too worrisome here. There have been some crashes lately with the newer graphics cards. You may need to wait for driver updates to resolve them, but we can still try some steps to try to provide more stability and hopefully eliminate the crashes.
My System SpecsSystem Spec
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 BSOD when youtube, surf net, Diablo 3 and even when I'm doing nothing




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