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Windows 7: BSOD while doing normal web browsing in chrome

17 Jun 2012   #1

windows 7 home premium 64bit
BSOD while doing normal web browsing in chrome

I am encountering "shut down unexpectedly" BSODs while doing normal web browsing in chrome. I suspect that it may be due to the display drivers but even after updating to the latest drivers from the manufacturer's website (Lenovo), the BSODs continue to occur. Appreciate if anyone can take a look at the dumpfile and any solutions. Thank you.

My system details are as follows:
Windows 7 Home Premium 64bit (OEM)
Lenovo G470 laptop
AMD Radeon HD 7370M graphics card

My System SpecsSystem Spec

17 Jun 2012   #2

Windows 7 Home Premium 64 Bit

BugCheck 0x116

All of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

Your crashes were mostly 0x116 Video TDR Error crashes:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.

You may also consider disabling your Intel Graphics driver through Device Manager. Log in as an administrative user, open the Start Menu, type Device Manager into Search programs and files, and hit enter. Under Display Adapters, right click the Intel Graphics Driver, and select Disable.
My System SpecsSystem Spec
22 Jun 2012   #3

windows 7 home premium 64bit

Many thanks for the assistance.

However, my first run of sfc/verifyonly turned out with no exceptions, and subsequent ones as well. Neither did dxdiag showed any exceptions. Should i go on and delete my drivers for a fresh installation? I didn't try that as i couldn't locate my previous version of drivers online, just in case i need to roll back. How do i backup all the previous version of drivers - run system restore?

Thank you.
My System SpecsSystem Spec

24 Jun 2012   #4

Windows 7 Home Premium 64 Bit

If you need help finding drivers, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs
My System SpecsSystem Spec
19 Oct 2012   #5

Win7, Win XP, Vista

I'm having the same problem. Oddly enough on 2 different PC's. One is 10 years old, an HP762C with an ATI HD2400 AGP card, current AGP driver, Win 7 32 bit fully patched. Other is a HP DV7 with a ATI 6770M, Win 7 64 bit also fully patched, current ATI driver or reasonably close. I've been having TDR problems for years with ATI cards, but never with NVIDIA. ATI once in a while notes TDR problems, then they seem to fade away for a while, then they come back again.

On the antique, system hung after a few TDR episodes in recent days. NOTHING in the event logs. On the laptop, first a TDR (in Chrome, btw), then a few minutes after it recovered it BSOD'd with a TDR on the ATI driver. I've seen this BSOD TDR error many times over the years, though this was the first time on this still fairly new laptop.

So what is it about Chrome apparently pushing the ATI driver to its limits? And why are the ATI driver so prone to TDR problems and BSOD's?

One more hint; on the antique desktop, I greatly cut back on TDRs by adjusting UAC to not black out the screen when asking for permissions.

Another hint; I tried running the webgl experiments from chrome tonight; they ran very, very nicely on the laptop, barely stressing the system (though getting coretemp to rise some). Some pretty amazing video - in chrome. No hints of problems. ALL I was doing in Chrome when I got the TDRs was GMAIL.
My System SpecsSystem Spec

 BSOD while doing normal web browsing in chrome

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