Quote: Originally Posted by writhziden
The citrix could be the issue; is it a USB device?
Yes, the internal mic could be considered a USB device. Sounds like you have a loose connection within the laptop. If so, you may need to get it serviced. You should do the steps I outlined first and see if you can isolate it to the mic before worrying about it. What I mean by isolating it to the mic is we should do other troubleshooting steps first to rule other causes out.
Yeah, I'm going one step at a time. Have reinstalled the network driver, and am waiting for another crash.
The Citrix is not a USB device but may have some drivers to allow usb devices I plug in to work when I VPN in? I'll try to uninstall this at some point and see what happens.
Question: Do you think that disabling the USB mic would work if that ends up being the issue?
Thanks very much, your time is greatly appreciated.