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Windows 7: BSOD while using GMAIL, error 0x00000124

17 Jun 2012   #1

Microsoft Windows 7 Home Premium 64-bit (SP1)
 
 
BSOD while using GMAIL, error 0x00000124

My computer suddenly hanged while I was using GMAIL, and after a few seconds, it restarted. I didn't even get to see the BSOD itself (the blue screen) before it restarted.

Please advise.

My System SpecsSystem Spec
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17 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

BugCheck 0x124

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
18 Jun 2012   #3

Microsoft Windows 7 Home Premium 64-bit (SP1)
 
 

writhziden, thanks for the reply.

Hardware/software checks performed:

1) No overclocking done.

2) No SSD

3) Downloaded and installed Speccy, Prime95, |MG| Video Memory Stress Test 1.7.116 and HDD diagnostic tool for Western Digital drive. Memtest86+ already burned to CD. Furmark's download link not working.

Will post test results later.
My System SpecsSystem Spec
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18 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Let us know if you need any help with the tests or if you find the problem.

For FurMark: FurMark 1.10.1 Released - 3D Tech News and Pixel Hacking - Geeks3D.com

Scroll down until you find:
Attachment 217128
My System SpecsSystem Spec
19 Jun 2012   #5

Microsoft Windows 7 Home Premium 64-bit (SP1)
 
 

Hardware/software checks performed:

1) All drivers updated both manually and with programs like SlimDrivers. Motherboard and Graphics Card BIOS updated as well.

2) Quick test and Extended test results from Western Digital HDD diagnostic tool did not log any errors.

3) Prime95 Torture test (2 hours): No errors

Links to ozone3d and geeks3d can't seem to work at all. Keep getting connection timed out with IE9, Chrome and Firefox. All other sites are ok.
My System SpecsSystem Spec
19 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

How many of the Prime95 torture tests did you run? You should run small FFTs, in-place large FFTs, and Blend for a few hours each.

Strange about the ozone3d and geeks3d issue... I have no problems accessing the page here. I wonder if avast! is blocking it.
My System SpecsSystem Spec
20 Jun 2012   #7

Microsoft Windows 7 Home Premium 64-bit (SP1)
 
 

I see. Thought only 'Blend' was enough. Ok. Will do so.

Can access both ozone3d and geeks3d now. No idea what really happened. Glad to be able to download the latest Furmark release.

Update: Memtest+ showed no errors at 9 passes.
My System SpecsSystem Spec
20 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Good news about the memory test and FurMark... Just to make sure, Memtest86+, not Memtest+, right? There are a lot of memory diagnostic tools, so I want to be sure you used the right one.

Still getting crashes?
My System SpecsSystem Spec
20 Jun 2012   #9

Microsoft Windows 7 Home Premium 64-bit (SP1)
 
 

Yup, Memtest86+ it is. Typing mistake there. Thanks for pointing that out. Btw, Memtest+ didn't turn up when I googled - so safe to assume I'm using the right tool.

Update:

1) Furmark normal burn in test results: no artifacts (194 F or 90 C, 98-99% GPU load for 10 minutes)

2) Video Mem Stress Test: no errors (7 passes)


My System SpecsSystem Spec
20 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Looks good. Let us know if everything checks out with Prime95 now.

Also, you forgot to answer my question in my previous post: Are you still getting crashes?
My System SpecsSystem Spec
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 BSOD while using GMAIL, error 0x00000124





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