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Windows 7: Frequent BSOD at any time, errors vary

17 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
Frequent BSOD at any time, errors vary, jcgriff2 attached

I built my own computer for the first time about a month ago and everything has been fine, but a few days ago I got my first BSOD and it has been excessive since then. I can't seem to pinpoint what I'm doing when it happens, because it can happen while doing anything from playing a game, surfing on chrome, or just sitting there. I tried to have a go at analyzing the event logs and I redownloaded and reinstalled my graphics driver but it did not help. I then found there was a newer BIOS version for my motherboard, so I updated that and there were no BSOD's for the entire day and I thought I fixed the problem. But then I got a new mouse, tried to install the drivers and now the crashes have started again. I get a BSOD on startup when I try to run driver verifier and it always get BSOD before I can finish a full scan with my anti-virus (microsoft security essentials). I also ran check disk and it reported no problems or bad sectors. I'll attach the minidump files here and I'm going to run a memtest, any help is appreciated. Let me know if you need any more info.
Computer Specs:
Windows 7 Home Premium 64bit
ASUS M5A97 motherboard
Radeon HD6670 graphics card
AMD Phenom II X4 965 Processor
1x 4gb ram

edit: I apologize for not doing so in the first place, but I've run the jcgriff program and uploaded that zipped file now, instead of just the minidump. I'm unable to to the health report right now because it can't be done in safe mode and I get a BSOD before it can be done.

My System SpecsSystem Spec
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17 Jun 2012   #2

Windows 7 Home Premium 64bit
 
 

I just got another BSOD while in safe mode (with networking) while I was trying to run a scan on malwarebytes. I've never gotten a BSOD while in safe mode before, so hopefully this means something.. Attaching the .dmp
My System SpecsSystem Spec
17 Jun 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Some of your crashes point to USB. What USB devices do you use? Please list any you use whether they are plugged in all the time or not.


Other crashes indicate memory conflicts. Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
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17 Jun 2012   #4

Windows 7 Home Premium 64bit
 
 

I ran the memtest86+ and it got errors within 10 seconds or so.. I only have 1 ram module so I followed the step on moving the memory and put it in a different slot and ran the memtest and got the same results. The module was in the recommened slot to begin with. So does this mean my ram is corrupt? Or is it just incompatible with my motherboard? It's corsair but ill also try to run the CPU-Z, hopefully it doesn't crash before it finishes.

The USB devices I use are my keyboard, my mouse, and an HP webcam.
Thanks for the help! It's greatly appreciated

As for the USB related crash, I do specifically remember one crash happening right when I plugged in my mouse the mouse is a deathadder 3.5g of that helps, but with the amount of errors that came up from the memtest I assume the USB isn't the root cause.

Edit once more..
While looking through some documents on the memtest86+, I found this:
Quote:
There are some systems that cause Memtest86 to be confused about the size of memory and it will try to test non-existent memory. This will cause a large number of consecutive addresses to be reported as bad and generally there will be many bits in error. If you have a relatively small number of failing addresses and only one or two bits in error you can be certain that the errors are valid.
When I ran the memtest, it was pretty much instant errors across the board, reaching the thousands within minutes. I don't know if this is relevant.. just trying to give as much information as possible.

Here's the CPU-Z results:


I only showed the first slot of RAM because the other 3 slots are empty.
My System SpecsSystem Spec
18 Jun 2012   #5

Windows 7 Home Premium 64 Bit
 
 

According to Corsair, that RAM is compatible with all Intel and AMD platforms, so it should not be causing problems. I am fairly certain that module will work with your board if it is not damaged or faulty. However, it is XMP RAM, and XMP RAM is known to work better with newer AMD processors than the older AMD processor you own. You should contact Corsair and make sure the RAM is compatible with your processor and board, and if they say it will work, then ask for an RMA because your module is probably faulty.
My System SpecsSystem Spec
19 Jun 2012   #6

Windows 7 Home Premium 64bit
 
 

Ok, update here:
I checked the manual for my motherboard, and apparently it does not support this module unless it is dual channel (8gb total with 2x4gb) But in the manual the product code for the dual channel version is slightly different (has an 8 and a 2 instead of a 4 and 1 somewhere in it).. would it be safe to simply buy a second module of the same product code? And do these crashes mean that the one I have is bad now?
Also, if this is the reason for the crashes, why did it take a month for them to happen? Wouldn't the computer crash on the first startup because of the incompatible ram?

Also, to be safe that its not a malware problem, I'm reformatting my hard drive and reinstalling windows, but when I tried to boot the computer from the windows 7 install DVD I got a BSOD right after the "starting windows" logo. I tried it one more time and same thing. Error codes were 0x000000c5 and 0x00000050, however I went into the BIOS and noticed that the memory frequency was set to 1115 Mhz.. Which I thought was odd since its supposed to be a 1333 Mhz module, so I went in changed the memory frequency to "Auto" and tried starting the windows installer again and it worked this time. I'm currently wiping my hard drive using DiskPart.

Thanks a lot for your help writhziden

Edit: Well the diskpart finished cleaning the drive and I continued with the install but when I tried to partition my harddrive I got a BSOD! Error was 0x00000050 again, so I'm pretty sure my memory is to blame here. But this makes my first question even more relevant.. why did this not happen a month ago?
My System SpecsSystem Spec
19 Jun 2012   #7

Windows 7 Home Premium 64 Bit
 
 

It may just be that the RAM suffered static damage when it was installed and is just now starting to show signs. This is a known problem with electronics that are sensitive to static damage. The damage can occur without the user feeling the static discharge, so it often results in users wondering why electronics suddenly stop working right. It actually isn't a sudden occurrence at all, but something that happened over time until failure started to show symptoms.

Further reading: Avoid Static Damage to Your PC | PCWorld
My System SpecsSystem Spec
19 Jun 2012   #8

Windows 7 Home Premium 64bit
 
 

Ah, I see.. Very unfortunate :/ I'm planning on buying some new ram, making sure they are on the compatible list in my motherboard manual and I'm also buying an anti-static wristband.
But, is there any way to tell and make sure that it is just the RAM that's damaged and not my whole motherboard?
My System SpecsSystem Spec
19 Jun 2012   #9

Windows 7 Home Premium 64 Bit
 
 

If you can find some RAM to borrow from a friend, that would be the best way. You could also take it to an electronics or PC store and see if they can test it for you, but they will probably charge you.

Hardware debugging over the internet is rather difficult. I wish we had a crystal ball with all the answers, but alas, we have to work with the only tools available. Our best troubleshooting over the internet involves narrowing things down and a fair bit of luck to find the true culprit.
My System SpecsSystem Spec
19 Jun 2012   #10

Windows 7 Home Premium 64bit
 
 

Yeah that's true, well I'm going to go ahead and buy the ram and get it in there (hopefully with no static this time..) and I'll report back with the results. Thanks for all the help
My System SpecsSystem Spec
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