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Windows 7: BSOD 116, occurs only when system is not under load.


17 Jun 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD 116, occurs only when system is not under load.

This PC is 11 days old. System specs:

Windows 7 64bit
Intel 3570k, /w Noctua NH-C12P SE14 cooler
ASUS P8Z77
XFX 7970 /w dual fan
Corsair AX 750w
16gb Corsair RAM
Kingston 120gb SSD.
WD Black 1tb
WD Green 2.5tb x2

The case is a Lian Li P80N with good cable management. CPU has been overclocked to approximately 4.2GHz, the GPU has a very modest overclock.

After searching about this crash code (116) and atikmpag.sys, I see several people suggesting that it might be a temperature issue. I have GPU-Z, CCC's Performance tab and Core Temp open as often as possible. Here are general temperatures for my system:

Idle:
  • CPU: ~36c.
  • GPU: 46c.

Load:
  • CPU: up to 60c
  • GPU: up to 70c, at which point I manually increase fan speed to lower it to 60-65c range

As stated in the title, I have not has a bsod while playing a game or during other heavy load tasks. BSODs has only occured while I have been away from keyboard with simple programs like Opera, Steam, Spotify and VLC running.


Edit: although system health report says there is no anti-virus installed, I do have Microsoft Security Essentials installed and updated.

My System SpecsSystem Spec
.

17 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Problematic Software:
Code:
Start Menu	Default:Start Menu	Default
Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public
Start Menu\Programs\ASUS\PC Diagnostics	Public:Start Menu\Programs\ASUS\PC Diagnostics	Public
  • Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.


BugCheck 0x116

All of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.





warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


One of your crashes was a 0x116 Video TDR Error crash:

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
17 Jun 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
I ran this scan three times, with restarts between them, and got no violations. DxDiag reported no errors (do you want the dxdiag?). I have also uninstalled the software from Asus. I have already re-installed GPU drivers once (first installation was an old version); should I re-install now, re-install with an older version, or wait and see if the bsod's stopped completely already?

There is a Beta version of new drivers from AMD available.
Quote:
Resolved issue highlights of the AMD Catalyst™ 12.6 Beta:
  • AMD Radeon HD 7900, AMD Radeon HD 7800 Eyefinity/Multiple Display configurations BSOD when using desktop applications.
I have three monitors and have gotten BSOD during the circumstances mentioned in the notes. Should I try this Beta version, or is it too risky?

Quote   Quote: Originally Posted by writhziden View Post
If you are overclocking any hardware, please stop.
Why is this important?
My System SpecsSystem Spec
.


18 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

See if the new ATI driver resolves the problem before testing the beta version. The beta version is a risk, but if it does not work, it shouldn't damage any hardware along the way, and you can always re-install the previous version. I think the beta is a good troubleshooting step to try given the problems you describe.

Stopping overclocking is important because overclocking causes instability to the system. Often, even if the overclock is not the reason for crashes, it masks the real reason and makes all crashes point to hardware issues which makes our job helping you troubleshoot very difficult.
My System SpecsSystem Spec
20 Jun 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I haven't gotten a 116 bsod since my last post, but I have gotten two 7A errors. One of them was caused by AiCharger--after I uninstalled it. Mind taking a look? =)
My System SpecsSystem Spec
20 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Your most recent crash was a 0x116 BugCheck. Also, your CPU was overclocked in the two most recent .dmp files. Please disable overclocking including turbo boost if you have it.


I recommend that you install your drivers without Catalyst Control Center/Vision Engine Control Center. Download the version of ATI drivers that you want to install, and then do the following steps.
  • Start the installation program to install your drivers and ATI software. When you get to the option to Express/Custom install, cancel the installation. Your drivers should now exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
22 Jun 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Good news: I haven't had any of the previous bsod errors occur after posting about them. System OCs should also be removed, though I'm not completely sure about CPU OC as it was overclocked when I got it from the pc builder.


Bad news: I got another error code: F4. I was launching a video to play in VLC and at the same time opened Opera and got this bsod. VLC seems frequently involved in my bsods-- I can recall at least 2 other times when I've gotten a bsod /w VLC already running or starting it. After rebooting from this bsod, any video viewed in VLC is laggy and practically unviewable. I re-installed VLC, but videos are still laggy (and aren't in WMP).

I also want to add that my system feels a bit unresponsive at times. Simple tasks like moving a window sometimes has a tiny delay, web browsing is noticeably slower than on my old pc. We're not talking 1-2sec of delays/unresponsiveness here, more like 0.5s, but a rig like this should not have any issues like this. Can it be ssd/hdd having issues?
My System SpecsSystem Spec
24 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

For the SSD:
  • Make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
    1. Power off the system.
    2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
    3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
    4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
    5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
    6. Let the computer remain in the BIOS for 20 minutes.
    7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    8. Leave the drive disconnected for 30 seconds to let all power drain from it.
    9. Replace the drive connection(s) and then do steps 4-8 again.
    10. Repeat steps 1-4.
    11. Start your computer normally and run Windows.

    The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

    While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.




If you need help, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs
My System SpecsSystem Spec
24 Jun 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

writhziden,

I'm looking at the download section for my motherboard now (link). I have already downloaded software for BIOS and SATA controllers, but I don't know what chipset drivers to choose. I have updated my system specs -- can you tell me which is the correct driver(s)?


Edit: I've updated bios, chipset and updated software found under SATA (link). I didn't install Intel Rapid Start though, as it seems to be for laptops. I'll be back in a week for +rep, or if I get another bsod before then. =)
My System SpecsSystem Spec
25 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Sounds like you've done good steps. I do see the Intel Rapid Start Technology provided by your motherboard, so you may reconsider installing it later. I would not worry about it for now unless you actually run into problems, though.

Best of luck!
My System SpecsSystem Spec
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 BSOD 116, occurs only when system is not under load.




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