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Windows 7: pc fell in floor: theme changed, cant do: sfc/scannow

17 Jun 2012   #1
pinkfear

Windows 7 Home Premium 64bit
 
 
pc fell in floor: theme changed, sound and internett not working

Hi, brief description: My laptop fell in the floor, i got a black schreen, i had to hold down the power button to stop it and then start it again, when it started up i had the default gray old windows theme, i could not change theme, the sound was not working, the internett was not working, i could not use a backup of the system settings and i could not use the "sfc/scannow" in the windows 7 version of RUN.

Laptop: Acer Aspire 5738z

System: Win 7 Home Premium 64bit

anything more i have to add? Please let me know, when this happned i was wrighting a english essay, and now i can not use word anymore, word says i have a false product key or sume :L


My System SpecsSystem Spec
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17 Jun 2012   #2
pinkfear

Windows 7 Home Premium 64bit
 
 

BTW, you guys probably have guessed that i am wrighting this from another pc...

Dont mind my english, im from Norway :P
My System SpecsSystem Spec
17 Jun 2012   #3
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Hi,

Have you checked all the components in device manager to see if they still register? Maybe the motherboard is faulty, I take it boots OK then?

Am going to say the Windows may have corrupt itself when you dropped it. It may have damaged the Hard Disk. Try looking for the faulty devices under device manager by going to the start menu and search this 'devmgmt.msc.'

Open it up and see what it says, if unsure post a screen shot on the forums and list the broken devices.
My System SpecsSystem Spec
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18 Jun 2012   #4
pinkfear

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Prof Kerfuffle View Post
Hi,

Have you checked all the components in device manager to see if they still register? Maybe the motherboard is faulty, I take it boots OK then?

Am going to say the Windows may have corrupt itself when you dropped it. It may have damaged the Hard Disk. Try looking for the faulty devices under device manager by going to the start menu and search this 'devmgmt.msc.'

Open it up and see what it says, if unsure post a screen shot on the forums and list the broken devices.
direct memory access controller - no drivers installed
Intel(R) 82802 Firmware Hub Device - no drivers installed
Intel(R) ICH9Family SMBus Controller - 2930 - no drivers installed
Numeric data processor - no drivers installed
Programmable interrupt controller - no drivers installed
System timer - no drivers installed

Is any of the above critically needed?
My System SpecsSystem Spec
18 Jun 2012   #5
pinkfear

Windows 7 Home Premium 64bit
 
 

Bump
My System SpecsSystem Spec
18 Jun 2012   #6
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi pinkfear, welcome to 7F!

Yes, everything on your list is very critical to the operation of your Notebook (NB).

Can you re-start your NB in SafeMode?
My System SpecsSystem Spec
18 Jun 2012   #7
pinkfear

Windows 7 Home Premium 64bit
 
 

Yupp, i can start it up in both normal and safe mode
My System SpecsSystem Spec
18 Jun 2012   #8
pinkfear

Windows 7 Home Premium 64bit
 
 

LOL! I just booted it up in safe mode, and waited for like 10 min, instead of a schreen sparer thingy i got a text about the screen sparer could not start up since it required a newer graphics card...
My System SpecsSystem Spec
18 Jun 2012   #9
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Good, that's a start.

There are two avenues we can try to see if we can get your NB back to working order.
The first one will not lose any saved data or information you have such as an English essay, the second one you will, it will reset your NB to the state it was in when you first brought it home unless you made back-ups beforehand.

1.) In safemode, do you see Last Known Good Configuration (advanced)?
If you do, navigate to there using the arrow keys then press the return or enter key.
Let your NB re-boot, and see if it comes back to normal.

2.) If you don't have the Last Known option, re-boot, and start pressing Alt+F10 you should be able to reach the "Windows eRecovery Options Screen."
Navigate or select Factory Settings, if you do not have any back-up disks then apply or OK.


What is the general condition of your NB since its accident?
Do you see any cracks in the housing?
My System SpecsSystem Spec
18 Jun 2012   #10
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

By screen sparer, I believe you mean Screen Saver?
My System SpecsSystem Spec
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