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Windows 7: BSOD with Pro Tools


17 Jun 2012   #1

Windows 7 Premium x64
 
 
BSOD with Pro Tools

I purchased Pro Tools M Powered 8 and I installed it properly. A few weeks after I installed it I started getting BSOD error. Sometimes as soon as I double-click the Pro Tools icon it crashes, other times the program goes through the entire start up and it crashes right after. Usually its no more that 4 crashes, then it works the way it should. I would really like to get this figured out. The program worked without any problems on a less powerful laptop with vista x64.

please help!

HP Pavilion Elite h8-1210
Hexa-core
AMD FX-6100 Processor
Windows 7 Home Premium SP1 x64 OEM
10 GB RAM
Western Digital 1.5 TB HDD
NVIDIA GeForce GT 520 GPU w/ 1GB DDR3 dedicated memory
Computer was purchased brand new in january of 2012.

My System SpecsSystem Spec
.

17 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Crashes are all either 0x101 crashes: STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg


or

BugCheck 0x124

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
17 Jun 2012   #3

Windows 7 Premium x64
 
 

ill check for warranty.

im assuming all those tests provide some sort of answer to a fix.

ill give it a run.
My System SpecsSystem Spec
.


18 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

The tests and the two links I gave all give information on determining the cause of the crashes. Let us know if you find anything or need help.
My System SpecsSystem Spec
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 BSOD with Pro Tools




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