Okay so I got a new laptop a few days ago and whenever I go through pictures it pops up with an error that says COM Surrogate has stopped working. Any idea on how to fix this. Help would be nice! New PC: Alienware M17x R4
What antivirus are you using?
Have you installed any 3rd party codecs?
Start by going through the steps to Troubleshoot Application Conflicts by Performing a Clean Startup.
I have Symantec AntiVirus
No I have not installed 3rd party codecs.
Okay I guess the problem is fixed because I restarted my PC a few hours ago and now I haven't seen the error anymore. I think the restart fixed it.
Alright, good to see. Let us know if the problem returns or you find the problem is indeed solved.
Problem is back :O I guess the problem only shows up if I have picks on a device or pictures that I download from the internet.
Have you had a chance to Troubleshoot Application Conflicts by Performing a Clean Startup ?
Also, contact Symantec for steps to uninstall the software. Replace with Microsoft Security Essentials - Free Antivirus for Windows just to test.
I'll try.
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