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Windows 7: Applications Crash When Trying to Print

18 Jun 2012   #1
alively5

Windows 7 Home Premium 32bit
 
 
Applications Crash When Trying to Print

No matter what the application I am trying to print from, as soon as I hit Print or Control + P the program crashes. Even when I was trying to print a test page, as soon as I hit the button Windows Explorer crashed. I am running Windows 7 Home Premium 32bit with Intel Core 2 Duo and 2GB RAM. The printer set as default is HP F4235, and I have already gone to the HP website and reinstalled the print driver. Thank you in advance for any help!!!

This is what comes up when doing a test page:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: hpz3rw71.dll
Fault Module Version: 0.3.7071.0
Fault Module Timestamp: 4a5bd9f4
Exception Code: c0000005
Exception Offset: 000246d4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


This is from Internet Explorer:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16446
Application Timestamp: 4fb57c8f
Fault Module Name: hpz3rw71.dll
Fault Module Version: 0.3.7071.0
Fault Module Timestamp: 4a5bd9f4
Exception Code: c0000005
Exception Offset: 000246d4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: bbf8
Additional Information 2: bbf84ae18fdeb914f4e7f8fe9416e49e
Additional Information 3: 9780
Additional Information 4: 97801922cfa1aad8464b97c50435893d


My System SpecsSystem Spec
.
19 Jun 2012   #2
usasma
Microsoft MVP

 
 

Each blames hpz3rw71.dll - a printer host driver for an HP printer.

Please:
- download a fresh copy of the HP printer drivers from the HP website (make sure that they are the Win7 compatible version).
- uninstall all HP printer software from your system using Control Panel... Programs...Uninstall a program
- search for hpz3rw71.dll on your computer and rename it to hpz3rw71.BAD
- install the freshly downloaded drivers and see if that fixes the problems.

If not, see if you can return the computer and try another one.
My System SpecsSystem Spec
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 Applications Crash When Trying to Print




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