New
#1
Applications Crash When Trying to Print
No matter what the application I am trying to print from, as soon as I hit Print or Control + P the program crashes. Even when I was trying to print a test page, as soon as I hit the button Windows Explorer crashed. I am running Windows 7 Home Premium 32bit with Intel Core 2 Duo and 2GB RAM. The printer set as default is HP F4235, and I have already gone to the HP website and reinstalled the print driver. Thank you in advance for any help!!!
This is what comes up when doing a test page:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: hpz3rw71.dll
Fault Module Version: 0.3.7071.0
Fault Module Timestamp: 4a5bd9f4
Exception Code: c0000005
Exception Offset: 000246d4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
This is from Internet Explorer:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16446
Application Timestamp: 4fb57c8f
Fault Module Name: hpz3rw71.dll
Fault Module Version: 0.3.7071.0
Fault Module Timestamp: 4a5bd9f4
Exception Code: c0000005
Exception Offset: 000246d4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: bbf8
Additional Information 2: bbf84ae18fdeb914f4e7f8fe9416e49e
Additional Information 3: 9780
Additional Information 4: 97801922cfa1aad8464b97c50435893d