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Windows 7: ntoskrnl.exe causes system to restart after driver update

18 Jun 2012   #1
aboutblank

Windows 7
 
 
ntoskrnl.exe causes system to restart after driver update

Hi, over the weekend I updated my video card drivers to the most recent version and since then my system would crash after I play a game of Dota or whatever. If I left the computer running without running any games it would perform fine and not crash. Sometimes it would give me a BSOD but more often than not my computer would simply turn off and then restart. There were no dump file created nor where there any events logged other than:

"Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D"
and
"The system has rebooted without cleanly shutting down first..."

I ran a Memtest86+ and I have no errors and I recently did a fresh install of Windows 7 so I'm pretty sure that it is due to my video card drivers.

But the problem now is that the system crashes even after I did a system restore and after I completely reinstalled my drivers to a much much earlier version (like a year and a half old driver).


System specs:

Windows 7 Ultimate 64bit
Intel i5
Gigabyte P55M-UD2
ATI Radeon 4800
Microsoft Security Essentials

Thank you for your time.


My System SpecsSystem Spec
.
19 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

You had one Verifier enabled crash that points to your Human Interface Devices (HIDs). This could mean an issue with Bluetooth, USB devices, a gaming keyboard, or a gaming mouse. It could also be a false positive if Verifier was not enabled with the correct steps. For the time being, disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.


Your other two crashes point to memory problems or drivers. Since you suspect this is related to the graphics drivers, try installing them without AMD Catalyst Control Center/AMD Vision Engine Control Center:
  • Download the version of ATI drivers that you want to install, and then do the following steps.
    • Start the installation program to install your drivers and ATI software. When you get to the option to Express/Custom install, cancel the installation. Your drivers should now exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
    • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    • Restart your computer.
    • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
20 Jun 2012   #3
aboutblank

Windows 7
 
 

Thank you for your reply. Unfortunately the problem does not seem to be resolved. It does not crash as often anymore but I still got a blue screen today with ntoskrnl.exe crashing.

I've attached the new dmp file. I hope you can take a look.
My System SpecsSystem Spec
.

20 Jun 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes point to your Realtek Ethernet Driver. Re-install the driver from GIGABYTE - Motherboard - Socket 1156 - GA-P55M-UD2 (rev. 1.1) -> Driver -> Windows 7 64bit -> Realtek LAN Driver

I realize you already have that driver installed, but it may be corrupted. You will find the driver in Device Manager under Network adapters.


To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.



Also, if you still have issues after doing the above, please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the crash reports instead of just the .dmp files. Thank you.
My System SpecsSystem Spec
20 Jun 2012   #5
aboutblank

Windows 7
 
 

Thanks a lot for your time.
My System SpecsSystem Spec
20 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. I am glad to help. Let me know if you need anything as you go through the steps or if the problem is solved by the above steps.
My System SpecsSystem Spec
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 ntoskrnl.exe causes system to restart after driver update




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