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Windows 7: BSOD watching netflix streaming and other times

19 Jun 2012   #1
joel4bs

Windows 7 Home Premium x64
 
 
BSOD watching netflix streaming and other times

I am not at all sure of how to proceed...help

win 7 home prem x64
dell studio few years old...see screen shot of comp properties


My System SpecsSystem Spec
.
19 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with your crash reports so we can analyze them and give you specific troubleshooting steps.
My System SpecsSystem Spec
19 Jun 2012   #3
joel4bs

Windows 7 Home Premium x64
 
 
attached stuff for same bsod problem

I hope this works...I thought I did this last night
My System SpecsSystem Spec
.

19 Jun 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

You may want to update the following driver:
Code:
wdcsam64.sys Wed Apr 16 02:39:08 2008 (4805BB2C)
wdcsam64.sys is your Western Digital External Drive RAID Manager driver.


It is difficult to debug with only one recent .dmp. Your one .dmp indicates hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
28 Jun 2012   #5
joel4bs

Windows 7 Home Premium x64
 
 
bsod still occurring

Hi, thanks for your help!
I am starting this again...new dump report...etc
I have to say, as complete as the directions are, I am not able to do all that is asked of me here, I find myself stopped at some steps when my comp does not seem to do as the directions say it will...

i was not able to do anything about the driver ...first thing that was suggested,,,,i guess think of me as an old person who needs everything explained

thanks
My System SpecsSystem Spec
28 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

BIOS Age: 2008
Due to the age of your hardware, please check that it is compatible with Windows 7. Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads -> Download and run the Windows 7 Upgrade Advisor.

Analysis:
Your latest crash points to your USB 3.0 monitoring software software.

Try removing the software through Start Menu -> Control Panel -> Uninstall a program. If you are unable to find it, try to Troubleshoot Application Conflicts by Performing a Clean Startup.


Also, the crash indicates possible memory problems. Have you been able to run Memtest86+ yet?

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
03 Jul 2012   #7
joel4bs

Windows 7 Home Premium x64
 
 
still have bsod

Thanks for all and any help!

I guess I need to get rid of and/or update drivers...but I dont know how...I know, I sound like gramma...but I honestly dont know what to do here...help!
very specific answers would be most appreciated.
My System SpecsSystem Spec
03 Jul 2012   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Please be specific as to precisely what step you have carried out.

Your answers are nebulous.

You have received excellent instructions.

The answers to your questions are in the links you have received.
My System SpecsSystem Spec
03 Jul 2012   #9
essenbe
Microsoft MVP

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please go to the dell Download page located here Drivers and Downloads | Dell [United States]

You will be able to put in your service tag number which is located on your computer or you can have them automatically detect it by downloading a small program. You should be able to find the drivers you need.
My System SpecsSystem Spec
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 BSOD watching netflix streaming and other times




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