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Windows 7: BSOD While watching videos or Malware scans related to ntoskrnl?


19 Jun 2012   #1

Windows 7 Ultimate 32bit SP1
 
 
BSOD While watching videos or Malware scans related to ntoskrnl?

Hello, usually I can google-fu this but I'm stumped. I've been getting BSODs a good part of today and sometimes the computer will just restart itself without a BSOD as if someone tripped the power cord.

Earlier today it was happening as I was watching videos I downloaded the night before. Thought it might be that specific video/file. Tried another video with the same results. Tried to watch an old video I rendered 2 years ago, different file format/codec and got the BSOD

I can't pinpoint what is exactly causing it. No new software or hardware was installed lately. Poked around here and just installed SUPERAntiSpyware to see if it'll help. The computer BSODs during each scan but nothing shows up as being detected as of yet. It BSODs in safe mode as well. Ran sfc a few times as well. I'm getting different Bug Check Strings each time even when doing the same activity.

Any help would be awesome! Thanks in advance!

Windows 7 Ultimate 32bit
Clean install, less than a year old
9 year old machine, no hardware upgrades in the past 2-3 years.
Intel P4 530 3GHz
2.50GB DDR2 Mushkin RAM
ATI Radeon X800XL
3 SATA HDDs


My System SpecsSystem Spec
.

19 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

Search and Destroy is not the best anti-malware program and should probably be replaced with Malwarebytes. Neither anti-malware software nor SuperAntiSpyware will provide realtime protection from all threats. SuperAntiSpyware is a good program, though. Keep it for standalone scans.


Crashes indicate hardware problems. I note that your hardware is a bit old; how long have you had Windows 7 installed without problems?


Due to the age of the hardware, I suspect either an issue related to dust build-up or some hardware failure.
  • To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
    5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
    6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
    7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
    8. Start the computer and see if performance is better.




Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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 BSOD While watching videos or Malware scans related to ntoskrnl?




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