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Windows 7: BSOD after WinUpdate, error 0x39, caused by ntoskrnl.exe


19 Jun 2012   #1

Windows Ultimate 64
 
 
BSOD after WinUpdate, error 0x39, caused by ntoskrnl.exe

Hello All,

I've had intermittent BSOD crashes in the past, all of which were dealt with by simply using system restore. (The BSOD always happens after a Windows automatic update.) Came back after an auto-update today and no luck restoring Windows. Constant BSOD, though I am able to boot in safe mode. Have included zip from BSOD Dump & System File Collection app. Can anyone help? Thanks.

My system info:
Windows 7 Ultimate x64
Intel Core 2 Quad CPU from 2006
Windows 7 since 2009 (full retail) - I do not have the original Windows 7 CD.

My System SpecsSystem Spec
.

19 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
My System SpecsSystem Spec
20 Jun 2012   #3

Windows Ultimate 64
 
 

Thanks - I did uninstall a virtualization program, however, after downloading the SPTD Uninstaller, there was no sptd.sys found and the problem continues. Any other ideas?
My System SpecsSystem Spec
.


21 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to see if the new information provides me with other ideas.
My System SpecsSystem Spec
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 BSOD after WinUpdate, error 0x39, caused by ntoskrnl.exe




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