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Windows 7: BSOD during startup, STOP: 0x00000050

19 Jun 2012   #1

windows home premium 64 bit
 
 
BSOD during startup, STOP: 0x00000050

Hello all,

I am working on this error and have run out of ideas. During start up I am getting a BSOD.

PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050 (0xFFFFF8804913E600, 0x0000000000000001, 0xFFFFFA800324C2E6, 0x0000000000000005)

* I have included the zip files that include the dump info, but when trying to run perfmon /report I receive an error that states:

Error: An error occured while attempting to generate the report. The system cannot find the patch specified.

System Info:
OEM Windows 7 Home Premium x64
Acer Aspire 5532
AMD Athlon 64 Processor TF-20 (1.6ghz)
ATI Radeon HD3200
3GB Memory

What I Have Tried:
-chkdsk -> 0 problems
-System Restore -> system restore ran, but deleted restore point on restart due to missing windowsinstaller
-Startup Repair -> detected no problems
-memory/hardware check -> found 0 errors
-sfc /scannow -> found corrupted files and repaired
(after this completed, i was able to start up windows in normal mode longer than i had previously been
able to, but when accessing the control panel it crashed again)
-sfc /scannow a second time -> 0 corrupted files


This is not my computer and i do not know exactly when the problem began. The only recent software change i can see are the installation of Microsoft Silverlight, Compatibility pack for the 2007 Office system, and Microsoft office powerpoint viewer 2007.

Any help on this would be greatly appreciated!!!

- Ian


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FFFFF880489E0800
BCP2: 0000000000000001
BCP3: FFFFFA80032392E6
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\061912-31153-01.dmp
C:\Windows\Temp\WER-56893-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
19 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

All crashes were related to McAfee. I would suggest uninstalling the software and then re-installing it: How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe)


If the above does not work, remove McAfee for good: How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe)

Replace with either of these:
My System SpecsSystem Spec
20 Jun 2012   #3

windows home premium 64 bit
 
 

Thank you!!! Removing Mcafee did resolve the stop error. However, I received a new stop error when restarting after windows updates and a virus scan. (virus scan did find 8 Trojans) I am also unable to install 2 updates because of malware issues, but am running Malwarebytes now. I will be posting another update as soon as this completes. Thanks again for your help!
My System SpecsSystem Spec
.


20 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Due to the malware issues, I strongly advise starting a new thread in System Security - Windows 7 Forums to get help from our experts there. If your system is vulnerable, so is your identity, credit card, and banking information. You need to get that resolved as your first priority.
My System SpecsSystem Spec
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 BSOD during startup, STOP: 0x00000050





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