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Windows 7: HELP-IMERGENCY_(shutdown instead of hibernate sometimes+ blue screan)

21 Jun 2012   #1
msabet

win7 home basic (64 bit)
 
 
HELP-IMERGENCY_(shutdown instead of hibernate sometimes+ blue screan)

HI dears
My laptop is a vaio ( VPCEA12EG). newly when I hibernate it , it automatically shutdown and after turn it on again the following massage apears:
please help me
---------------------------
windows:
windows has recovered from an unexpected shutdown;
details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8002321060
BCP3: FFFFF80004DEE518
BCP4: FFFFFA8006A27010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062112-50232-01.dmp
C:\Users\mohamad\AppData\Local\Temp\WER-122788-0.sysdata.xml

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i follow the process mentioned in :
http://www.sevenforums.com/crashes-d...-screen-death-bsod-posting-instructions.html
and now sen the requested zip file
help me
------------------------------------------
win 7 64 bit home basic
ram 2gig
cpu:330m processor2.13 cor i3
orignal os
OEM
ag of sys.: 20 months
i repair os in 5 months ago


My System SpecsSystem Spec
.
21 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes are being caused by your Atheros Wireless Network Adapter driver. Update it from the Sony E-Support site:Sony eSupport - Electronics

Follow these steps to update:
  1. First, download the latest Atheros Wireless Network Adapter driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Network adapters
  7. Right click the Atheros Wireless Network Adapter device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device and hit OK
  10. Do not restart your computer.
  11. Install the latest Atheros Wireless Network Adapter driver that you downloaded.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest Atheros Wireless Network Adapter driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Network adapters
  8. Right click the Atheros Wireless Network Adapter device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device and hit OK
  11. Do not restart your computer.
  12. Install the latest Atheros Wireless Network Adapter driver that you downloaded.
My System SpecsSystem Spec
21 Jun 2012   #3
msabet

win7 home basic (64 bit)
 
 

i did it but my problem didnt solve.
My System SpecsSystem Spec
.

21 Jun 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the new reports.
My System SpecsSystem Spec
22 Jun 2012   #5
msabet

win7 home basic (64 bit)
 
 

ok. i did it and attached the zip file
regards
My System SpecsSystem Spec
24 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Try this for the wireless: Sony eSupport - VPCCW17FX - Drivers & Software

It is not your VAIO model, but the wireless device is identical. Follow the same steps I gave previously for installing the more up to date driver.


Also, you should update your Sony Firmware Extension Parser driver: Sony eSupport - VPCEH290X - Drivers & Software

Again, it is also not your VAIO model, but the driver is the same for all VAIO models. This driver you can just install and it will install over the top of the old one replacing all components and should help the system run more stable.
My System SpecsSystem Spec
03 Jul 2012   #7
msabet

win7 home basic (64 bit)
 
 

Quote   Quote: Originally Posted by writhziden View Post
Try this for the wireless: Sony eSupport - VPCCW17FX - Drivers & Software

It is not your VAIO model, but the wireless device is identical. Follow the same steps I gave previously for installing the more up to date driver.


Also, you should update your Sony Firmware Extension Parser driver: Sony eSupport - VPCEH290X - Drivers & Software

Again, it is also not your VAIO model, but the driver is the same for all VAIO models. This driver you can just install and it will install over the top of the old one replacing all components and should help the system run more stable.
I updated them. nearly 10 days i hadnt this problem but from yesterday again it appears. Now i send the zip file again. thanks for your help
My System SpecsSystem Spec
03 Jul 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Code:
Start Menu\Programs\Driver Whiz	Public:Start Menu\Programs\Driver Whiz	Public
Start Menu\Programs\NETGATE Registry Cleaner	Public:Start Menu\Programs\NETGATE Registry Cleaner	Public
Start Menu\Programs\Norton PC Checkup	Public:Start Menu\Programs\Norton PC Checkup	Public
Start Menu\Programs\Tweaking.com	Public:Start Menu\Programs\Tweaking.com	Public
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

  • Norton PC Checkup is not necessary for the system to run well. It uses system resources and promotes Norton software by showing vulnerabilities that may or may not actually exist.

  • The tweaking program is not necessary if you avoid unnecessary/dangerous registry cleaning and system "optimization".

Analysis:
Crashes still point to your wireless driver. The driver does not appear to have been updated. It still shows October 2009 as the date of the driver. Please try to update it again using the steps in my previous post.
My System SpecsSystem Spec
05 Jul 2012   #9
msabet

win7 home basic (64 bit)
 
 

Quote   Quote: Originally Posted by writhziden View Post
Software Concerns:
Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Code:
Start Menu\Programs\Driver Whiz    Public:Start Menu\Programs\Driver Whiz    Public
Start Menu\Programs\NETGATE Registry Cleaner    Public:Start Menu\Programs\NETGATE Registry Cleaner    Public
Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public
Start Menu\Programs\Tweaking.com    Public:Start Menu\Programs\Tweaking.com    Public
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7[2]=Performance%20Maintenance.
  • Norton PC Checkup is not necessary for the system to run well. It uses system resources and promotes Norton software by showing vulnerabilities that may or may not actually exist.
  • The tweaking program is not necessary if you avoid unnecessary/dangerous registry cleaning and system "optimization".
Analysis:
Crashes still point to your wireless driver. The driver does not appear to have been updated. It still shows October 2009 as the date of the driver. Please try to update it again using the steps in my previous post.
Ok.
1-As you want, i updated it certainly ( before my previous post). But i dont know why it date is octaber... I updated it certainly.
2-I installed them and scan. The MSE only find one item. the log files of malware is attached. maybe i have to repair windows.
very bad
My System SpecsSystem Spec
05 Jul 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

It is possible the registry cleaning caused problems with Windows that are now preventing the wireless drivers from installing properly.


As to the Malwarebytes and MSE log, that is very strange that MSE flagged a Malwarebytes file as a possible threat. Something is not right with your security...


If you continue to have crashes, you should consider Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
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 HELP-IMERGENCY_(shutdown instead of hibernate sometimes+ blue screan)




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