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Windows 7: BSOD while using After Effects


21 Jun 2012   #1

Windows7 64bit Ultimate
 
 
BSOD while using After Effects

Greetings,
This is my second time I've experienced the BSOD. The first caused me to re-install my OS because the PC was relatively new (custom built). The system is about 5months old even.

Now it has occurred again while editing in adobe after effects. I can surf the net, play music and open programs without any crashes. But when I use after effects it occurs. However the first time it happened I was not able to do anything as the BSOD appeared in a minutes time after boot.

I have the latest BIOS and have done systems scans yet nothing.
ALSO, I just inspected my Hardware and realised on my front fans have died. Would this cause the BSOD? Also, can I still use the system without the fan until the day when I can purchase one, as I have alot of work to get done.

I've attached the the dump files:

Thank you.

PS- first time posting hope it was clear enough

My System SpecsSystem Spec
.

21 Jun 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi skec, welcome to 7F!

Quote   Quote: Originally Posted by skec View Post
I just inspected my Hardware and realised on my front fans have died. Would this cause the BSOD?
Yes, it's possible.

Quote   Quote: Originally Posted by skec View Post
can I still use the system without the fan until the day when I can purchase one, as I have alot of work to get done.
What I would do until you can get the fans running again would be to take one of the side covers off, and point a fan into the case. AC would be nice.

Just be careful if you have children or pets around, and warn the DW if you have one.


Your .dmps point to AfterFX.exe as the cause of your problem, and with it being graphics intensive, that would cause more heat build-up.

Some information to read up on for that 0x124 error, see #2: Stop 0x124 - what it means and what to try


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007efa028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b67b2000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  AfterFX.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009bab08 fffff800`0322ba3b : 00000000`00000124 00000000`00000000 fffffa80`07efa028 00000000`b67b2000 : nt!KeBugCheckEx
fffff880`009bab10 fffff800`033eeb03 : 00000000`00000001 fffffa80`07d44a10 00000000`00000000 fffffa80`07d44a60 : hal!HalBugCheckSystem+0x1e3
fffff880`009bab50 fffff800`0322b700 : 00000000`00000728 fffffa80`07d44a10 fffff880`009baeb0 000007ff`7d30c000 : nt!WheaReportHwError+0x263
fffff880`009babb0 fffff800`0322b052 : fffffa80`07d44a10 fffff880`009baeb0 fffffa80`07d44a10 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bad00 fffff800`0321ee8f : 00000000`00000001 00000000`00000001 fffff880`009baf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bad40 fffff800`032dfaac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009bad70 fffff800`032df913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baeb0 00000000`173e22be : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`00829e88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x173e22be


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Jun 2012   #3

Windows7 64bit Ultimate
 
 

Thanks alot @ ANAK

I've read the linked thread and have done most of the requirements... will give it another dust clean up tomorrow and do the necessary recommendations you gave.

I needs my AE back up;P so when the morning breaks I'll try to source a replacement fan. Will post back again to let you'll know how it goes.

Thanks alot!!!
My System SpecsSystem Spec
.


27 Jun 2012   #4

Windows7 64bit Ultimate
 
 

Hi again!
Its been difficult to source a same size fan for my thermaltake A90. I've placed a large fan directly to the opened side of the case yet the problem persist.

Is the problem occurring because the system is detecting malfunctioning component - the fan?
Would uninstalling re-installing after effects help in anyway?

Are there any other temporary solution I can use to adjust the heat level or the like? Lol.

My job is on the line at the moment...
My System SpecsSystem Spec
27 Jun 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

If you are doing any amount of overclocking stop, and return your machine to vendor specs.

Quote   Quote: Originally Posted by skec View Post
Is the problem occurring because the system is detecting malfunctioning component - the fan?
Possibly. Disconnect the fan leads, if you haven't done so already.
It could even be the fan's controller, I believe that is located on the MB.

Quote   Quote: Originally Posted by skec View Post
Would uninstalling re-installing after effects help in anyway?
Again possibly, you will need to use a clean-up tool before re-installation.
I don't know the specs of your after-effects, but this page may help: CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

Quote   Quote: Originally Posted by skec View Post
Are there any other temporary solution I can use to adjust the heat level or the like? Lol.
Put a bag of ice between the fan, and the machine.


How far did you get with:
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
29 Jun 2012   #6

Windows7 64bit Ultimate
 
 

Hi,

Lol @ the bag of ice.

Well I did most of the 'Stop 0x124' instructions. Except for #6 'stress test...' As I did not get the free time.

I did reset the system to default where overclocking is concerned. I will disconnect the fan to from the MB and attempt the stress test.

What I've done is also placed a more powerful fan at the opened side of the case as well. It seems to keeps the system stable but I have not run AE in any intensive manner as of yet. Here I guess its really the heat.

Thank you. I will reply over the weekend and give feedback as I'd only be able to attempt the above in a few hours from now.
My System SpecsSystem Spec
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